ACTR Help Desk with Security Clearance

---

Job description

Assistant Contract Technical Representative (ACTR) Help Desk Specialist Responsibilities: • Provide IT support. • Monitoring, reviewing, interpreting, evaluating and reporting on technical aspects.
• Provide the interface between technical aspects of NMCI and the operational requirements of the command. • Assists customers with ordering, analysis, evaluation and preparation of recommendations for improvements, optimization, developments and/or maintenance.
• Operates as the liaison between the technical development team and multiple business units across the client organization.
• Functions as a liaison with higher level Command Contract Technical Representatives (CTRs) on NMCI-related issues.
• Develops, interprets, plans, and applies policy, process, procedure, and strategy in the delivery of multi-discipline IT services required to achieve data and system integration/interoperability supporting.
• Maintains current knowledge of client systems and subsequent upgrades or changes.
• Provides technical support for program personnel in various locations who have NMCI assets and peripherals.
• Provides government approved brief on security responsibilities to Staff.
• Determines and orders NGEN/NMCI service requirements for new personnel.
• Transfers existing or creates new NGEN/NMCI user accounts, ensures user System Authorization Access Request-Navy (SAAR-N) forms are completed and routed to the Command Information Assurance Manager (IAM). Assistant Contract Technical Representative (ACTR) Help Desk Specialist Qualifications: • 5 years of experience in Information Technology field.
• Demonstrate the ability to communicate orally and in writing and must have a positive customer service attitude.
• Experience in services of Information Technology assets and NMCI accounts for the Navy is a plus. • Experience working with the NMCI/CoSC/NGEN/NGEN-R contracts ordering, and tracking system is a plus.

<!– job description page –>