Help Desk Administrator - NISSCII with Security Clearance

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Job description

Your Impact: Challenging Today. Reinventing Tomorrow. We're invested in you and your success. Everything we do is more than just a project. It's our challenge as human beings, too. That's why we bring a thoughtful and collaborative approach to every one of our partnerships. At Jacobs, we challenge the status quo and redefine how to solve the world's greatest challenges, transforming big ideas into intelligent solutions for a more connected, sustainable world. Design your career with a company that inspires and empowers you to deliver your best work so you can evolve, grow and succeed - today and into tomorrow. Our NORAD Operations Group Selected by the Air Force Life Cycle Management Center's Strategic Warning and Surveillance Systems Division for Operations, Maintenance, and Sustainment (OM&S) of critical mission systems for the North American Aerospace Defense Command (NORAD) Cheyenne Mountain Complex (NCMC), we support the Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC II). Since 2020, through the (ITW/AA) and Space Support Contract II (NISSC II), has provided: Operations, maintenance, and Sustainment of current and legacy systems for the surveillance and cataloging of manmade objects in space. Mitigation of orbital conflicts. Threat warnings and control from airborne, land-based, and space-based systems for threat activities. Operations and maintenance of classified communications. Software development and integration. NISSC II supports the classified communications and processing for Command and Control (C2) capability and legacy space C2 systems located at: Cheyenne Mountain Space Force Station (CMSFS), Colorado Peterson Space Force Base (PSFB), Colorado Offutt Air Force Base, Nebraska Vandenberg Space Force Base, California Numerous sensor and forward operator sites around the world Description of Duties: The Help Desk Administrator supports North American Aerospace Defense Command (NORAD) on the Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC II). The candidate will: Answering system, network, and application questions via telephone and email. Evaluating the impacts and results of system troubleshooting. Creating, tracking, reviewing, updating, and concluding actions in Remedy within the Government's timelines. Assigning and following up on the maintenance actions of other work centers coordinating a variety of CMSFS Work Order activities. Maintaining and improving the already excellent relationship between Government leadership and the NISSC II contractor team. Serving as a NISSC II team Subject Matter Expert (SME) and advisor on all matters related to CFP processes and mission systems status. Preparing, submitting, and briefing daily, weekly, and monthly metrics and status reports. Serving as a coordination point for CMSFS mission partners and customers. Other tasks and responsibilities may include developing and updating operational checklists, concepts of operations, communication matrices, and related plans and documentation. This position is on-site in Colorado Springs, CO, and reports to Cheyenne Mountain. Resumes, in month and year format, must be submitted with application in order to be considered for the position. The selected candidate may be assigned as one of our teammate companies. Here's what you'll need: Basic Requirements: Must have an active Secret Clearance. Must have DoD IAT Level II or higher certification (i.e. Security ce) Must have 2 years of work history. Must have 1 year of directly related experience. Must have 2 years of experience in Customer Service orientation. Must possess a general understanding of network architectures, client computing resources, and troubleshooting practices in a Microsoft Windows Operating System environment. Must possess a general understanding of and experience with workstation components including PCs, VDIs, KVMs, monitors, card readers, printers, and multi-function devices. Must have the ability to prepare, objectively review, and deliver technical presentations. Desired Requirements: Demonstrated experience interfacing with senior Air Force and/or DoD customers, as well as experience serving multiple DoD Agencies Remedy trouble ticket experience and skills Experience with Air Force Communications Focal Point (CFP) applications, communications, infrastructure, processes, procedures, instructions, and Task Orders. Professional and possesses above-average verbal and written communication skills. This position is expected to pay $66,000 - $70,000 annually; depending on experience, education, and any certifications that are directly related to the position. This position will be posted for a minimum of 3 days. If a candidate has not been selected at that time, it will continue to be posted until a suitable candidate is selected or the position is closed. Our health and welfare benefits are designed to invest in you, and in the things you care about. Your health. Your well-being. Your security. Your future. Typical benefits offered include flexible work schedules, educational reimbursement, retirement benefits (401K match), employee stock purchase plan, health benefits, tax saving options, disability benefits, life and accident insurance, voluntary benefits, paid time off and paid holidays, and parental leave. cjpost The position for which you are applying requires a US Department of Defense security clearance. This is to advise you that if you possess dual citizenship (i.e., a citizen of the US and another country), to be granted a clearance, you will be required to relinquish your citizenship in the foreign country. Essential Functions: Communication Will need to have excellent verbal and written communication skills. Work Environment Work will be performed inside a large facility. Work environment may be a cubicle (considerations: close quarters, low to moderate noise, bright or dim lighting). Work assignments vary based on client requirements. Outside work may include various environmental conditions including hot, dusty, cold, icy, and windy climates. Physical Requirements Position will require extended periods of sitting while on PC/laptop or phone. Position will require climbing, working at heights, and in small, confined spaces such as under raised floors, inside closets, and server racks. Position will require sitting, stooping, kneeling, and/or crouching for long periods. Position will require work in noisy areas with hotter and colder temperatures than standard office environmental conditions. Position will require lifting and/or transporting equipment weighing up to 50 pounds. There is a possibility that due to parking availability and the location of work, traveling moderate to long distances may be required. Equipment and Machines General office equipment, which includes telephone, fax machine, copier, PC/laptop, and other miscellaneous office equipment. Servers, switches, routers, and other computer equipment that supports the network environment. Operating hand tools, power tools, ladders, and test equipment. Attendance Regular attendance following the established work schedule is mandatory. It is important to be able to work any shift/designated hours required. You may be asked to continue performance during inclement weather or other conditions when others are not permitted to work. You may be asked to continue performance in support of a war, contingency, or exercise. Travel Commuting between locations may be required daily ( 30-minute drive). May require operating motor vehicles for commuting between locations. Other Essential Functions Candidate must exhibit professional behavior that promotes teamwork, fosters cooperation, and enhances productivity in the workplace. Must be well organized with the ability to coordinate, prioritize, and execute multiple tasks simultaneously in a high-pressure environment. Grooming and dress are usually business casual but dependent on the client's standards. Must not pose a safety hazard to employees working in the same general area.

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