Reservations Agent

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Job description

RESERVATIONS AGENT

Yountville, CA

Nestled on 22 acres of breathtaking landscapes in the heart of Napa Valley, Estate Yountville is not only a luxurious retreat but has also been named one of the best hotels in California by Condé Nast Traveler in 2024. Voted the most beautiful boutique hotel in Napa Valley, the Estate is a true gem, offering 192 elegantly appointed guest rooms, a private vineyard, and world-class amenities. Guests enjoy two serene pools, a spa with 12 luxurious treatment rooms and suites, and over 55,000 square feet of exceptional event spaces. With culinary offerings that harmonize the bounty of Northern California with European elegance, Estate Yountville invites you to experience a haven of exclusivity and refined beauty.

JOB SUMMARY

The Reservations Agent is responsible for handling reservations in a friendly and efficient manner and quoting available rates to maximize room revenue and average rate according to Aimbridge Hospitality standards. He/she is also responsible for participating in the monthly Rooms Merchandising meeting.

Receive a $500 incentive payout upon successful completion of 90 days in this position.

This position is eligible for room upgrade and spa booking incentives.

ESSENTIAL JOB RESPONSIBILITIES

• Approach all encounters with guests and employees in a friendly service oriented manner.
• Maintain regular attendance in compliance with hotel standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and name tag when working.
• Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Answer all incoming calls promptly in a friendly efficient and courteous manner.
• Be able to answer guest inquiries about hotel services facilities and hours of operation.
• Book room reservations while focusing on maximizing room revenue and average rate using standard company rate quoting scenario at all times.
• Communicate and work closely with the Sales Department concerning group bookings.
• Continually update Central Reservations on rates and availability maintain availability calendar and communicate all relevant information to the operations staff.
• Maintain accurate files and reports.
• Handle all special reservations to include V.I.P. reservations packages and discounts.
• Compile and input all necessary information for the required Rooms Merchandising meetings.
• Promptly efficiently and accurately book and block rooms using hotel guidelines for Group Rooming Lists and Booking Agreements.
• Attend Rooms Merchandising meetings and give input on trends and opportunities to maximize revenue.
• Employees must at all times be friendly helpful and courteous to guests managers and all their fellow employees.
• Complete forecasts as required by management.
• Monitor daily sales activity and alert Guest Services Manager of sold out nights group ceiling status and possible problem situations.
• Perform any other duties as requested by management.
• Attend meetings as required by management.
• Be able to perform all duties of Guest Services Agent and assist as needed at front desk.

REQUIRED QUALIFICATIONS

• College course work in related field helpful.
• Experience in a hotel or a related field required.
• High School diploma or equivalent required.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high-pressure situations.
• Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data and basic arithmetic functions.
• Must maintain composure and objectivity while under pressure.

WHAT WE OFFER

• Complimentary employee meals prepared by our culinary team
• Free dry cleaning for employee uniforms
• 401(k) retirement savings plan
• Medical, dental, and vision insurance
• Paid vacation and sick leave
• Join a supportive team with opportunities for career growth

Hotel Villagio & Vintage House offer an attractive compensation and benefits package and the opportunity to be part of a dynamic team.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.

Hotel Villagio and Vintage House are equal opportunity employers (Minorities/Females/Disabled/Veterans)

PM22

Compensation details: 19-19 Hourly Wage

PIbe-2429

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