Ambassador Supervisor

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Job description

VALET SUPERVISOR

Yountville, CA

Nestled on 22 acres of breathtaking landscapes in the heart of Napa Valley, Estate Yountville is not only a luxurious retreat but has also been named one of the best hotels in California by Condé Nast Traveler in 2024. Voted the most beautiful boutique hotel in Napa Valley, the Estate is a true gem, offering 192 elegantly appointed guest rooms, a private vineyard, and world-class amenities. Guests enjoy two serene pools, a spa with 12 luxurious treatment rooms and suites, and over 55,000 square feet of exceptional event spaces. With culinary offerings that harmonize the bounty of Northern California with European elegance, Estate Yountville invites you to experience a haven of exclusivity and refined beauty.

The Valet Supervisor is essential in creating exceptional guest experience by leading the daily operations of our guest services team. This role involves greeting and assisting guests, coordinating luggage services, providing information about the hotel and local attractions, and ensuring the highest level of guest satisfaction. The Supervisor also trains and guides team members to uphold excellent service standards.

ESSENTIAL JOB RESPONSIBILITIES:

• Oversee and manage the daily operations of the Ambassador team to ensure smooth guest interactions
• Oversee valet services, including efficient and safe vehicle parking for guests
• Coordinate the flow of vehicle arrivals and departures to ensure timely service
• Maintain accurate records of parked vehicles and retrieval times
• Train valet attendants in parking procedures and customer service best practices
• Respond to guest inquiries and concerns related to valet and guest services
• Maintain cleanliness and organization in the valet area
• Ensure adherence to safety protocols for all valet operations
• Manage inventory and upkeep of valet equipment and supplies
• Address and resolve guest disputes or issues regarding valet services
• Collaborate with other hotel departments to enhance the overall guest experience
• Stay informed on local events and road closures impacting valet services
• Foster a positive team environment and promote teamwork among valet and ambassador staff
• Train, mentor, and supervise team members to deliver consistent, outstanding guest service

REQUIRED QUALIFICATIONS:

• Previous experience in valet parking, with prior supervisory experience preferred
• Strong leadership, communication, and interpersonal skills
• Flexibility to work varying shifts, including nights, weekends, and holidays
• Proven ability to handle guest complaints with poise and professionalism
• Possess a valid state driver's license and safely drive guest vehicles and/or shuttle van
• Have proof of safe driving record as indicated by Motor Vehicle Record

WHAT WE OFFER:

• Complimentary employee meals prepared by our culinary team
• Free dry cleaning for employee uniforms
• 401(k) retirement savings plan
• Medical, dental, and vision insurance
• Paid vacation and sick leave
• Join a supportive team with opportunities for career growth

Hotel Villagio & Vintage House offer an attractive compensation and benefits package and the opportunity to be part of a dynamic team.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Hotel Villagio and Vintage House are equal opportunity employers (Minorities/Females/Disabled/Veterans)

PM22

Compensation details: 18-20 Hourly Wage

PIa6cfd5268ad6-6892

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