Operations Manager

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Job description

Description: Service Center Operations Manager

Being an Operations Manager for Sprague Pest Solutions means reinforcing Sprague's commitment to uncompromising service and upholding the values of consistency, accountability, respect, and teamwork. Operations Managers supervise service technicians and support sales personnel to achieve performance, quality, and growth goals. The Operations Manager trains, coaches, and develops technicians to deliver highest quality pest management service to clients.

What you'll do :

• Train technicians to locate, identify, destroy, control, and repel pests
• Review routing and scheduling for improvements to efficiency
• Partner with clients and provide support to technicians to resolve service problems, ensure complaints are responded to timely and follow-up steps are taken
• Inspect technician's vehicles and route work to ensure standards are met for safety, cleanliness, quality, and service
• Work with branch manager, sales personnel, and technicians to prepare client bids for special services, including fumigation and bird work
• This position will support the greater Northern California market

What we do at Sprague:

Pests pose a serious threat to public health and our world's food supply. Food-borne illnesses as a result of bacteria transmitted by pests sicken millions of people annually. Sprague's highly trained and dedicated team is driven to design and deliver pest management programs using the latest technology and products to safeguard people, property, and food, and leave the smallest environmental footprint.

Working for Sprague means passionately delivering uncompromising service. We focus on our commitment to our clients and ourselves; consistency, accountability, respect; teamwork among co-workers, our clients, and the community; and environmental responsibility in our approach to pest prevention.

Requirements: Must haves for this job:

• 2+ years' experience in managing people and business operations
• High school diploma or equivalent
• Valid Driver's License and Satisfactory Motor Vehicle Record
• Attention to detail and high standards of work quality
• Hunger for knowledge and professional development
• Competitive approach to both individual and team performance

Nice to haves for this job:

• 3+ years' experience in pest management
• 1+ years' experience in customer service, retail, food service, or hospitality
• Pest control, industrial, or safety certifications

What you'll get working here:

• Salary: $65,000-75,000 salary plus incentives
• A take-home service vehicle with gas card
• Company-provided phone, laptop, uniforms, and safety equipment
• On-the-job training and licensing
• Pride in your work and the Sprague mission
• A supportive team environment based on family values
• Unlimited growth opportunities, with tuition assistance and leadership training

Benefits:

• Health, Vision, Dental Insurance within 30 days of hire
• 401K after 1 year, with 100% match up to 3% plus 50% match up to 6%
• Paid time off: Personal time available day 1, holiday and vacation time after 90 days
• Childcare assistance and college savings plan

All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually.

Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Detailed Job Description:

Position Summary

Supervise service personnel and support sales personnel to achieve performance, quality and growth goals. Passionately delivering uncompromising results through the work of others.

Essential Duties and Responsibilities

• Interact with customers and provide support to technicians to resolve service problems, ensure client complaints are responded to timely and follow-up steps are taken.
• Seek out potential clients, build route density for technician routes, working with technicians and sales to find new prospective clients, and look for ways to add value to existing clients.
• Review routing and scheduling for improvements to efficiency.
• Perform Quality Assurance audits at client sites.
• Coach Service personnel to achieve performance goals.
• Communicate and train technicians on new programs, processes and equipment.
• Ensure that all assigned routes are completed which may require completing pest prevention service route work to fill in for vacations, vacancies, etc.
• Train technicians to locate, identify, destroy, control, and repel pests. Use knowledge of pests' biology and habits, along with pest management techniques such as applying chemicals, setting traps, operating equipment, and modifying structures to alleviate pest problems.
• Assist in maintaining and monitoring inventory of supplies within standards
• Complete vehicle inspections of technicians to ensure proper inventory levels of tools, equipment and materials, and ensure equipment is properly maintained and safety requirements are met.
• Prepare client bids for special services, including fumigations and bird work.
• Work flexible schedule as required to meet client expectations, including weekends and evenings. Occasional overnight travel may be required.
• Ensure technicians and self are working in a safe manner and adhering to OSHA, state requirements, and Sprague policies and procedures and maintaining and utilizing required safety equipment when providing pest management services.
• Ensure technicians and self-maintain a clean company vehicle, comply with DOT and company guidelines, operate vehicle safely and legally and according to company guidelines and represent Sprague by keeping vehicle clean and in good repair.
• Complete paperwork and electronic reporting on PDA accurately and timely. Provide information to Service Center as required, including synching PDA daily.
• Ensure technicians and self participate fully in training opportunities provided to enhance knowledge and to meet requirements for licensing.
• Ensure technicians and self represent Sprague by wearing clean company uniforms and appropriate footwear, maintaining personal hygiene and facial hair standards at all times.

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills and Abilities

• Knowledge of federal, state, industry, and local regulations as well as proficiency in the use of all safety equipment and procedures.
• Behaves consistently and predictably; is reliable, responsible and dependable in fulfilling obligations; diligently follows through on commitments and consistently meets deadlines.
• Diligently checks work to ensure that all essential details have been considered; notices errors or inconsistencies, and takes prompt, thorough action to correct errors.
• Projects a professional image of oneself and the organization; demonstrates a positive attitude towards work; takes pride in one's work and the work of the organization.
• Is friendly, pleasant, courteous, and professional when dealing with internal or external clients. Promotes cooperation, building teamwork, and resolving conflict.
• Is able to perform effectively even with minimal direction, support, or approval and without direct supervision. Is able to set priorities and takes responsibility for accomplishing work goals within accepted timeframes.
• Adapts quickly to change and works under tight deadlines. Is cooperative, willing to share knowledge, cross-train, & take on additional responsibilities. Must be willing to work extended hours and weekends when necessary.
• A self-starter who effectively organizes own work and completes on timely basis. Acts dependably to get things done right the first time. Considers positive and negative consequences before acting. Demonstrates a sense of urgency and takes initiative when necessary.
• Is able to successfully grasp new materials and pass state licensing exams and requirements.
• Able to learn and use computer and computer-based applications such as Learning Management System, PDA, Pestpac and e-mail.
• Behaves in accordance with Sprague's Commitment, Code of Ethics, Environmental Philosophy and Vision; follows company policies and procedures.

Education and/or Experience

• Stable job history with experience in a physically demanding job
• 3+ years' experience in pest management and/or 2+ years' experience in managing people and business operations and/or 1+ years' experience in customer service, retail, food service, or hospitality
• High school diploma or equivalent (required)
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