Senior Director, Travel Sales

---

Job description

JOB DESCRIPTION

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
• Collaborative Environment AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart lifes roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

The Senior Director, Travel Services is responsible for sales growth and the day-to-day operations of the travel sales team, ensuring efficiency and high-quality service delivery. Developing and executing sales strategies to promote travel bookings and increase market share. The Senior Director plays a vital role in driving sustainable growth and member retention within the travel agency.

ESSENTIAL FUNCTIONS

• Leadership
  • People Leadership: Leads a large, field-based team (150-300 TMs)
  • Recruiting, hiring and motivating talent to achieve personal and professional goals
  • Coaches and manages TSMs with club goals, performance feedback, evaluations and performance documentation
  • Ensures each Team Member has an individual development plan and provides mentorship supporting their growth objectives
  • Supports building a performance organization with heart through efficient performance management, setting clear performance and career development expectations, and acting on tough performance issues early with managerial courage
  • Acts as a mentor and shares best practice process support for manager
  • Drive strategic sales growth in alignment with the overall Travel strategy
  • Articulate a clear vision for the travel sales division aligned with the Travel organizations strategic plan.
  • Discover and leverage on new market opportunities to drive growth and profitability.
  • Stay abreast of industry trends, emerging technologies, and competitive landscape to maintain a competitive edge.
  • Manage team PFPs

• Collaboration with travel and cross business line teams to enhance consumer decision-making, fostering partnerships with stakeholders for alignment with agency and club objectives, and driving innovation to maintain competitiveness in the market.

• Deliver Travel Service results
  • Develops and executes against a business plan managing strategies that supports
  • Travel Service growth as appropriate Analyzes Travel reports, and internal performance statistics to accurately forecast results and make quick changes where needed.
  • Ensures compliance with AAA policies, procedures, standards and regulations.
  • Steward of all Travel resources and expense budget compliance.
  • Monitor sales performance and KPI and use data to identify areas of sales improvement, adjust strategies, and drive results to achieve targets.
  • Oversee the day-to-day operations of the travel sales team ensuring efficiency and high-quality service delivery.
  • Develops ideas for additional ways to market the Travel Services within their region and raises awareness for new products
  • Develop and execute sales strategies to promote travel bookings and increase market share
  • Overall responsibility for member satisfaction
  • Works to drive new technology adoption among team

• Supports Travel Services and leads special project initiatives
  • Supports travel development and processes improvement, often working on one or more projects for the department
  • Plans and directs strategic, operational, and financial sales-related activities and updates for the SVP Travel, CSO and CEO
  • Able to create, write, and present in-depth business plans, leveraging financial and sales operations acumen

KNOWLEDGE AND SKILLS

• Extensive experience in the travel industry, with a proven track record of leadership and strategic planning.
• Strong financial acumen and experience managing budgets and financial performance.
• Excellent interpersonal and communication skills, with the ability to build and maintain relationships at all levels.
• Proficiency in leveraging technology and digital tools to enhance operations and customer experience.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing market conditions.
• Strong problem-solving and decision-making skills.
• Highly collaborative individual, with excellent communication skill
• Exceptional judgment and strong interpersonal skills to be comfortable, effective and persuasive in dealing with employees, senior management and Board of Directors
• Self-starter with ability to handle multiple activities
• Ability to lead interdepartmental teams
• Strong facilitation skills
• Possesses a can-do attitude
• Ability to work independently and in teams
• Advanced project/program management competence and skills
• Proven exceptional analytical, planning, problem solving, and solution design skills

EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES

• Minimum Qualifications
  • Bachelors degree in business, marketing or other related fields plus 8 years of travel industry experience, with an extensive knowledge of the AAA infrastructure and current trends in the wholesale, retail and online travel industry to include 2 years of management experience
  • Valid Driver's License

• Preferred Qualifications
  • Master of Business Administration

We target between minimum and midpoint of the range, and all offers are subject to a fair pay analysis - Compensation Range: Min: $177,312.00 - Mid: $193,935.00- Max: $210,559.00

-

<!– job description page –>