IT Project Manager with Security Clearance

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Job description

Top Skills' Details
5 days onsite 1. 5 - 7 years of project management experience coming from a non-media & entertainment background
2. Ability to produce and maintain documentation using a variety of tools (i.e. Microsoft Word, Microsoft Visio, Microsoft Excel, Microsoft SharePoint, etc)
3. Good communication and collaboration with cross-functional FEDERAL teams (construction/telecom/network/infrastructure, Sales, and Management) Secret Clearance Required / PMP preferred
Open to Torrance and SD locations! This position will be the primary representative responsible for the success and satisfaction of the Federal Client Managed Services Program. The Federal Project Manager will lead appointed team members (direct or indirect reports) in developing and implementing processes and procedures with the intention of improving the Managed Services departments performance. The Project Manager - Managed Services will be responsible for adherence and compliance with established reporting and Project Management processes to ensure consistent and successful on-boarding and maintenance of Clients and Accounts. The scope of responsibility of this role could include one or multiple clients and is applicable for the life cycle of a MSP customer, beginning with on-boarding and implementation, through customer retention and satisfaction. Major Areas of Responsibilities
The Federal Project Manager will function to meet all roles and responsibilities defined and in addition will be responsible for developing processes and procedures that serve to continuously improve our Client's Managed Services Program performance, ensuring adherence and compliance with established reporting and processes. Typical duties include, but are not limited to: Governance Ensures Management is in sync with client by providing timely and accurate information
regarding contract requirements and changes or other items that may impact Revenues or
Services.
Fulfill the Business Relationship Management role (BRM) - Maintain relationship, Identify Service
requirements, Customer Satisfaction evaluation, handle and monitor customer complaints.
Document and report on these activities.
Fulfill the Service Delivery Manager Role for the specified customer or customers - Knowledge
management, CSI efforts, SLA monitoring and management as defined by SLM.
Contract & Opportunity Management Assists Sales team with renewals, responses to RFI, RFP and unsolicited bids to clients.
Responsible for supporting sales activities.
Change Management
Escalation Management
Serves as escalation for client related issues.
Works with Customer Technical Contact to coordinate and manage escalation/issue resolution
efforts.
Ensures Managed Services leaders are informed of critical escalation issues.
Financial Management P&L Order to revenue management
Cost management support with Management
Provides input into demand forecasting support for planning purposes.
Ensures adherence to contract, proper billing, and revenue assurance.
Continual Service Improvement Works closely with Managed Services Director and others to identify Continual Service
Improvement opportunities.
Service Level Management Provides real-time oversight of client service level attainment.
Responsible for analyzing reports for the purpose of measuring performance.
Reports on and ensures performance and accuracy of SLAs and key performance metrics.
Account Administration Performs duties that are clerical in nature (e.g. meeting coordination, T&M support)
Required Qualifications 5 - 7 years industry project management experience
Ability to produce and maintain documentation using a variety of tools (i.e. Microsoft Word,
Microsoft Visio, Microsoft Excel, Microsoft SharePoint, etc.) Ability to travel up to 10%, if needed.
Preferred Qualifications PGMP Certification preferred.
Certification and/or experience working in an ITIL or IT Service Management environment
preferred.
General technical acumen regarding server and networking

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