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Senior Manager, Business Process Management

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ServiceNow

2024-11-06 16:44:51

Job location Santa Clara, California, United States

Job type: fulltime

Job industry: Other

Job description

Job Description

The GCS Technology Strategy and Implementation team is looking for a high-performing Senior Manager, Business Process Management to join the Technology and Service team within the Global Customer Support organization. As part of the Technology Strategy and Implementation team, this role will lead efforts in continuous improvement, utilizing ServiceNow CORE principles, process standardization, automation, and Business Process Management (BPM). The role involves close collaboration with both internal and external stakeholders to implement strategies that drive process optimization, standardization, and automation.

Develop and govern a comprehensive framework for business process management specific to ServiceNow Operations.

Lead, manage, and nurture a team of process analysts, providing guidance and fostering growth to drive continuous improvement.

Collaborate closely with cross-functional stakeholders to embed a culture of continuous improvement, simplifying processes and enhancing efficiency.

Identify process trends and variations to establish a robust, continuous improvement tracking system.

Lead quality-focused initiatives through training, communication, and direct support to reinforce a strong quality culture.

Drive and support the execution of key process improvement projects, leveraging innovative methodologies for enhanced business impact.

Develop support resources, including training materials and reporting tools, based on optimized processes.

Conduct post-implementation assessments to ensure goals are met and value is delivered effectively.

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