Manager, Solution Consulting - Employee Workflows

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Job description

Job Description

As a member of our pre-sales team, you will have a major impact on our future success. ServiceNow has a great customer base with Employee Workflows, and we have opportunity to sell into new customers and upsell existing customers around new product lines and sales plays. The enterprise market represents a critically impactful portion of our business. Members of this team will have an opportunity to drive incremental growth for ServiceNow and build and lead a dynamic team, with support from the business unit, executive team, and sales.

As Manager, Solution Consulting - Emerging Products - Employee Workflows (Presales), you will be responsible for supporting the technical sales efforts managing a team of skilled and highly motivated Solution Consultants. You will lead and manage the Employee Workflow product experts that convey value to address ServiceNow customers' business issues. As a specialist leader, your team will contribute to the development of concepts, techniques & assets that enablable the regional account teams you support. You will help provide feedback into Product Business Unit to ensure we are investing in the right areas to drive growth and success in the field. You will engage in complex tasks in creative and effective ways requiring independent action and a high degree of initiative to resolve issues. You will identify opportunities and make recommendations for new procedures and best practices.

Measure of success in the role

Driving growth of the EWF Emerging Products business in line with corporate goals

Attraction, retention & development of key employees

Enabling the team on the Emerging Products portfolio

Have full alignment with field account teams and Solution Specialist sales team members

Being recognized as a strong leader by your peers, direct line reports and the organization

Coaching the team to retain and upsell in key focused accounts

Responsibilities in this role:

Help develop programs that enable other Solution Consultants to demonstrate the value of Employee Workflows Emerging Products on the ServiceNow platform

Develop team members according to the demands of the business and according to their individual professional goals

Drive best practices in sharing with other Solution Consultants to enhance the quality and efficiency of surrounding team members

Manage a high performing team through the challenges of volume, velocity and high growth.

Assign resources as required to marketing and other efforts to support demand generation

Act as the ServiceNow subject matter expert at executive briefings / marketing events

Evaluate team members regularly through analysis of direct observation, peer feedback and sales feedback

Ensure proper alignment of resources and effective utilization of skill sets within the assigned region

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