Customer Service Clerk

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Job description

LINQM is looking for a Customer Service Clerk.

Duties:

Place and monitor orders (e.g, returns, billing adjustments, recalls, assignments) for external and internal customers (e.g, Sales Representatives, Marketing, BRC) and communicate as needed to ensure high customer satisfaction

Resolve basic customer service activities including investigating and performing root cause analysis under direction and supervision

Process customer returns and monitor to ensure the product is received

Correspond with Supply Chain Planning on inventory availability and notify Customer and Sales Representatives.

Complete all documents for customer credits for SOX key controls

Skills: Additional Skills:

• Advanced computer skills including usage of MS Office Suite

• Good written and verbal communication skills and interpersonal relationship skills

• Ability to work in a fast paced environment • Availability to work under pressure

• Good problem-solving and critical thinking skills

• Ability to work effectively in a cross-functional team environment

• Ability to manage confidential information with discretion

• Excellent customer service skills with ability to negotiate and resolve difficult situations

• Excellent problem-solving skills

H.S. Diploma or equivalent 4 years experience previous related experience Required Bachelor's Degree or equivalent Preferred

If interested send your information LINQM!

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