Customer Relations Account Specialist / Billing Specialist

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Job description

Job Description

As the Customer Relations Account Specialist, this role is responsible for delivering excellence in service and contributing to the mission of protecting businesses, people, and time. This role will focus on accurate and timely invoicing to our customers. This position is also responsible for ensuring all payments are received within the defined terms. The Customer Relations Associate is responsible for collaboration across all levels to achieve departmental and organizational goals.

Enter high volumes of data into the various systems timely and accurately for billing purposes

Adjust and handle billing discrepancies and rejections timely and accurately

Validate, verify, and compare contract agreements as needed

Provide excellent customer service and provide customers with a positive experience

Support the team in securing timely payments from customers

Act as a resource for other functions within AWP

Answer phones and respond to inquiries using a professional and courteous demeanor

Provide general office support and peer training as requested

Comply with all AWP policies, procedures, and safety requirements

Perform other duties and special projects as assigned

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