CUSTOMER COMPLAINT & CAPA COORDINATOR

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Job description

Ideal Candidate Criteria: Must have knowledge of Management of the CAPA Program with 2+ years experience in Root Cause Investigation; Managing and assigning corrective/ preventative action(s) as appropriate; Customer Complaint and CAPA tracking/trending; Verification activities; internal/external audit support.

Job Duties:

• This position would track/trend and ensure proper investigation, associated corrective/preventive action(s), as well as verification activities that could stem from customer complaints, internal/external audit findings, failed product testing of any kind, deviations from Hollandia policies and procedures, or any adverse trends noted in any area relating to production, food safety, or quality.
• Tracking/trending of data collected.
• Working with and leading cross functional teams to find true root cause(s), as well as appropriate corrective/preventive action(s)
• Continuous Improvement
• Manage SQF Practitioners and system
• Ensures timely and appropriate response to customer complaints.
• Other duties as assigned.

Skills Needed: Must have a Bachelor of Science Degree; 2+ years of Quality or CAPA Experience. SQF Practitioner, PCQI, CAPA Training is a plus, but not required. Must be able to complete certifications within 3 months. Must have advanced skills in Microsoft Excel and Word. Requires excellent verbal and written communication skills.

Physical Requirements: While performing the duties of this Job, the employee is continuously required to stand, talk and hear; frequently required to use hands to finger, handle or feel, reach with hands or arms, stoop, kneel, crouch, or crawl; frequently required to walk, sit, climb or balance; continuously required to lift/push/pull up to 25lbs, occasionally required to lift/push/pull 50lbs.; specific vision abilities required by this job include close, distance, color, peripheral, depth perception and ability to focus.

Benefits:

• On day one, excellent medical, dental, vision, employer paid for long-term disability, life insurance (free up to $50k); various additional options to choose from
• Flexible Benefits account (FSA) for medical and dependent care
• Generous PTO (Paid Time Off) allowances and holiday pay
• 401(k) plan with employer matching
• Advancement and growth opportunities
• Fun employee and family events
• Employee gifts on birthdays & milestone anniversaries
• Safety bonuses and raffles
• Employee assistance program

Hollandia Dairy is an EEO/AA/Disability/Vets Employer

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