ServiceNow Platform ITSM Developer

---

Job description

ServiceNow Platform ITSM Developer

As a ServiceNow Developer, play a crucial role in Identified developer will work in areas of IT Operations Management to include Event Management Integrations of Applications, Orchestration of Incident Remediation, Process & Workflow and Cloud Automation and will be part of Managed Services Platform Engineering team.

Coordinate and support the design, development, and implementation of ServiceNow solutions within Federal organizations. Responsible for analyzing business requirements, architecting solutions, and leading the technical implementation of ServiceNow platform capabilities. This role requires a deep understanding of ServiceNow architecture, best practices, and a strong ability to translate business needs into technical solutions.

Responsibilities:

Lead the design, development, and implementation of ServiceNow solutions in alignment with federal government requirements and standards

Building solution in ServiceNow for any modules like, ITSM, Portal, Catalog, HR Module, ITBM, SOC & GRC etc.

Should have working experience in portal development in ServiceNow.

Good knowledge on adding multiple pages and adding widgets on portal in ServiceNow

Should be able to build custom widgets as per the need for each requirement

Should have knowledge on the domain separation and how portals and catalogues will work for domain separated instance.

Establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes.

Ability to define and design Configuration management standards for the technology

Ability to automate major processes

Interfaces with the customer across executive, platform owner, enterprise architects and development teams during the selling, structuring and implementation of solutions.

Develop and maintain documentation related to ServiceNow architecture, design decisions, configurations, and integrations

Conduct code reviews and provide guidance to development teams to ensure adherence to best practices and standards

Stay abreast of ServiceNow updates, releases, and emerging technologies to drive continuous improvement and innovation within the platform

Collaborate with security teams to ensure ServiceNow solutions meet federal government security requirements and comply with relevant regulations such as FISMA, NIST, and FedRAMP

Assist in troubleshooting and resolving complex technical issues related to ServiceNow implementations

Advocate/champion ServiceNow's advisory and expert services best practices and industry use cases with clients

Define solutions across the platform that align to out of the box capabilities

Skills:

Have a passion for Programming and problem solving

Should have minimum 6+ yrs of experience in servicenow development.

Should have knowledge on the Custom application development.

Excellent coder using Java, JavaScript's, Angular JS, HTML, CSS, Bootstrap framework

Well versed with data exchange formats like JSON, XML

Should know how to write business rule, Script includes, Email Notifications,

Have knowledge on Server side and client side scripting in Servicenow.

Have knowledge on workflow build or modify workflows based on client requirements.

Knowledge on Incident, Change, Requests, Catalogs & Tasks

Knowledge on building Catalogs, variable sets, Client scripts, UI Policies, UI Actions and ACL.

Debugging skill along with coding skills is very important

Architect, configure, and customize ServiceNow applications/modules such as Incident Management, Change Management, Service Catalog, and CMDB to meet organizational needs

Knowledge on configuration management field and ability to complete difficult and complex assignments.

Experience in ServiceNow Discovery & Service Mapping

Provide expertise in integrating ServiceNow with other systems and applications within the federal government ecosystem

Basic networking skills: Knowledge of Infrastructure / Networking, Networking Protocols, WMI, Subnet masks, SNMP etc.

Customer service and communication skills: Ability to work graciously with users while resolving their issues

Qualifications:

Bachelor's degree in computer science, Information Technology or related discipline

Trusted advisor to executives and facilitate customer success from strategic planning functions including business value identification, road mapping, as well as advising and defining successful execution strategies

Management consulting experience with ability to travel up to 25%

Expectations :-

Quick learner, well organized and highly motivated with good communication skills

Will work with a team of highly skilled developers and excellent mentors

Core responsibility will be to write clean, efficient, unit-testable code with minimal support needed

Will adhere to the coding and review practices laid down by the team

Equally responsible for the quality and timeliness of the modules you are working on

Expected to document the pseudo code as applicable w.r.t the templates.

Display keen interest in the latest technologies and share that knowledge with peers and managers.

Great organization skills to prioritize, follow up, deliver, and communicate status of assigned actions.

Experience:

Minimum 5 to 7+ years of ServiceNow ITSM Developer Experience is required

Meet and maintain the requirements to work in a FedRAMP environment OR Complete disconnected environment (i.e. undergo a background screening, reside on U.S. soil, and prove status as a U.S. Citizen, U.S. National, or a U.S. Person)

Federal clearance required (TS/SCI)

Experience working with functional business leaders

Experience identifying business objectives and developing outcome-focused roadmaps

Enterprise Architect certification preferred (Togaf, IT4IT, etc)

Cloud platform certification(s) preferred

Familiarity with Enterprise Workflow Platform

Required Competencies:

Customer Focus

Collaborates

Drives Results

Cultivates Innovation

Courage

Consultative Perspective

Manages Complexity

Strategic Mindset

Technical Development

<!– job description page –>