Field Technology Manager

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Job description

JOB TITLE: Field Technology Manager

TOP 3 SKILLS:

Field Technology Software Application (i.e. Oracle Customer Care, Maximo), IT SOX, GRC

LOCATION: San Jose, CA

DURATION: 6 Month Contract-To-Permanent Hire

RATE RANGE: 70-100/hour

SUMMARY:

The IT Field Technology Manager is responsible for implementing and supporting enterprise level customer service, engineering, field worker activities and water quality software packages including but not limited to Oracle Customer Care and Billing, ESRI GIS, CMMS (Maximo), LIMS, and mobile solutions. The successful candidate has a combination of management, technical, communication, and customer service skills. This position is located at the Customer Service Support (CSS) Office in San Jose, CA.

ESSENTIAL FUNCTIONS:

Demonstrates extensive knowledge and success with leading efforts in designing and implementing utility customer information system (e.g. Oracle CC&B), meter reading (e.g. AMR, AMI and meter data management systems), asset management (e.g. Maximo, SCADA, and GIS), mobile workforce solutions, water quality (e.g. Laboratory Information Management Systems), and integration methods and software (e.g. SOA, Mulesoft API, JAVA microservices)

Supervises staff, including prioritizing and assigning work, conducting performance reviews, and overseeing staff development

Serves as the Project Manager for large scale programs within the Company; initiate, monitor, and close projects

Partners with the technical staff, functional users, Database Administrators, and Network Administrators to ensure all applications are performing at an optimal level

Provides excellent customer service to business users and other groups

Participates in the General Rate Case (GRC) process by providing written justifications for capital projects as required

Researches, recommends, and writes project justifications for new technologies that will improve existing business processes

Designs, implements, and enforces IT SOX controls

Reviews and approves software licenses and maintenance for Field Technology applications and subscriptions

Participates in and supports the Company's Continuous Improvement program and projects

Performs other similar duties as assigned

MINIMUM QUALIFICATIONS:

Bachelor's degree in Information Systems or a related field

Five years of increasingly responsible experience in a management or supervisory role

Five years of experience working in IT managing, implementing, and supporting enterprise level Field Technology software applications such as Oracle Customer Care and Billing and/or Maximo

Proficient in the use of Microsoft Office applications and online collaboration and meeting tools

Valid California Driver License

Required Knowledge, Skills, and Abilities:

Knowledge of management principles, practices, and techniques

Demonstrated knowledge of CMMS, ERSI (GIS), SCADA, Mobile Workforce, and Oracle CC&B, Laboratory Information Management Systems (LIMS)

Knowledge and expertise in system integration methods and software

Knowledge of utility meter reading systems which include Meter Data Management systems, metering device management, Automated Meter Reading, and Advanced Metering Infrastructure technologies and integration with customer billing systems

Knowledge of various customer payment channels and platforms and how those integrate with customer self-service and billing systems

Knowledge of cloud computing platforms and application to utility operations and field service management

Knowledge of and working experience with ITIL and Project Management Institute frameworks

Knowledge and ability to comply with SOX controls

Knowledge of the Request for Proposal (RFP) process and ability to manage vendors and contractors

Knowledge and understanding of IT best practices; able to drive change and innovation

Ability to communicate effectively, both verbally, in writing, and via online conferencing with agencies, contractors, consultants, customers, all levels of employees and management, and vendors

Ability to support software applications and solutions to meet the Company's short- and long-term business needs

Demonstrated ability to lead, manage, and motivate employees

Demonstrated commitment to providing outstanding customer service

Demonstrated decision-making skills

Ability to negotiate important contracts, evaluate and select vendors, set expectations, resolve conflicts on unsatisfactory services and products

Good problem-solving and troubleshooting skills

Flexible and able to prioritize work

IND123

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