Wheelchair Attendant Supervisor

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Job description

Company Description:
PrimeFlight Aviation Services provides major airlines and airports with the ground handling services, aircraft services and terminal services necessary for the safe and reliable operation of aircraft and the comfort and enjoyment of passengers. Through our national footprint, proprietary transition process and executive leadership composed of industry veterans, we've earned a solid foundation and track record of providing exceptional, value-driven airline services. Whether it's total handling or individual services, PrimeFlight has the right mix of service breadth and executional expertise to meet the ever-changing needs of our customers.

Overview:
Join open interviews every Tuesday and Thursday between 10:00 a.m. and 3:00 p.m.

Location: PrimeFlight Offices, 612 Westfield Road, Suite , San Francisco, CA 94127

Requirements:

Must be 18+ to apply and provide (2) forms of valid government issued ID

Open availability is required for all positions including availability on weekends and holidays

Full-time positions are available and must work 30-40 hours per week

English language is required for all positions

All positions except fuelers will be cross-utilized

Responsibilities:

Wheelchair Attendant Supervisor - San Francisco International Airport (SFO)

Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!

Perks of the job:

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Vision insurance

Paid time off

Growth potential

Part-time benefits could vary

WHY WORK FOR PRIMEFLIGHT?

We are committed to being a leading provider of commercial services within the aviation industry

Our teams focus on maintaining a positive working environment and treating all team members with respect

With more than 200 locations across the world, we offer opportunities for career progression

Enjoy a competitive pay scale

ABOUT US

We perform a wide range of airport support services globally on behalf of commercial airlines. Join us for a rewarding career in the aviation industry!

Job Description

Our Wheelchair Supervisor is tasked with overseeing the entire wheelchair assistance operation within the airport. This role involves managing a team of Wheelchair Leads and Attendants, ensuring they provide top-quality service to passengers with mobility challenges. You will be responsible for training staff, implementing and monitoring service standards, and coordinating with other airport departments for smooth operations. Additionally, you will address and resolve complex issues, ensuring passenger satisfaction and compliance with airport and regulatory guidelines.

WHAT IT'S LIKE TO WORK AS A WHEELCHAIR SUPERVISOR

You like working as a team, toward a common goal

Supervise the daily operations and activities of the wheelchair service team

Ensure efficient allocation and scheduling of wheelchair attendants across various airport terminals

Monitor adherence to safety protocols and guidelines in wheelchair handling and passenger assistance

Train and mentor wheelchair attendants on best practices and customer service excellence

Manage and resolve any operational challenges or passenger complaints related to wheelchair services

You have a great attention to detail

You enjoy working with a team or individually to accomplish your tasks

Like to build long term relationships with your customers

Physical activity may include:Stand and walk for extended periods of time

Ability to lift 70 pounds or more and able to push a wheelchair with an adult in it

Be able to hear and respond to the spoken voice and to audible alarms generated by terminal environment

Close vision (clear vision at 20 inches or less); Distance Vision (clear vision at 20 feet or more); Color Vision (ability to identify and distinguish colors); Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships); Ability to Adjust Focus (ability to adjust the eye to bring an object into sharp focus)

Qualifications:
Minimum age of 18 years old

Ability to read, write, speak, and understand the English language, to include documents

Minimum of 2 years of experience in a supervisory role within customer service or airport operations

Strong leadership, organizational, and communication skills

Proven ability to manage teams effectively and handle challenging situations

Comfortable working with computers, mobile devices, and tablets

Ability to pass a drug screen

Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)

Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays. The successful PrimeFlight Aviation Services team member brings their "A" game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!

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