Senior Director, Program Management

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Job description

Job Description

We are seeking a dynamic and experienced Senior Director of Program Management Operations to lead our internal Program Management Services team. This role will focus on ensuring the success of our internal clients through effective resource management, SOW creation, and a skilled team of program managers within an agency services model. The ideal candidate will be a strategic thinker with a proven track record in account & client services management, resource optimization and team leadership, along with some experience in P&L management.

Key Responsibilities:

Internal Client Relationship Management: Cultivate and maintain strong relationships with internal stakeholders to understand project needs and drive satisfaction.

SOW Creation: Partner with the SVP of Projects to develop and negotiate Statements of Work (SOWs) for internal projects, ensuring clarity and alignment with organizational goals and deliverables.

Resource Management: Oversee the allocation and management of resources across multiple internal projects, ensuring optimal utilization and efficiency.

Program Management: Drive program growth by identifying opportunities for enhancing internal services, ensuring that teams receive maximum value from their engagements.

P&L Management: Partner with VP of Finance, ensuring financial health and alignment with the organization's strategic objectives.

Cross-Functional Collaboration: Work closely with the VP of Finance and other internal teams to ensure financial alignment and successful project execution, fostering a collaborative environment across departments.

Team Leadership: Mentor and manage a team of program management professionals, fostering a culture of collaboration, accountability, and continuous improvement.

Feedback and Improvement: Gather feedback and insights from internal stakeholders to inform service improvements and drive enhancements to the agency services model.

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