Project Coordinator/Specialist-III

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Job description

Job Title: Project Coordinator/Specialist-III

Job Location: San Francisco, CA (Hybrid)

Job Duration: 4 months on W2

Specialist, Platform Innovation - Launch Locations: SF and surrounding area

About the Team: The Platform Innovation team leads up the strategy, launch + scaling of s nascent bets for its white-label restaurants business.

About the Role:

The client is looking for a Launch Specialist to travel across the country to onboard restaurant merchants and implement strategic programs that enhance the experience merchants have throughout their life cycle on our platform, as well as the efficiency of their onboarding.

You'll work cross-functionally between our sales, account management, operations, product, and analytics teams to build a delightful experience for our merchants.

You will report to the Manager of Launch and, Product Ops within our Platform Operations organization.

This position is remote, in-office, and partially travel-based as you will regularly travel to merchant sites in your region and across the country.

You re excited about this opportunity because you will

Interface directly with merchant restaurants and work tirelessly to improve their experience.

Create and execute plans for merchant onboarding strategy, building a seamless onboarding experience that delights merchants

Perform a lot of hands-on work with hardware in addition to learning the ins and outs for software configuration

Create merchant training materials to encourage staff understanding and adoption

Train merchant staff on effectively using new platforms

Identify opportunities to improve upon existing merchant workflows to encourage adoption and maximize revenue

Be able to achieve immediate results and adapt to an evolving work environment

Look for ways to improve and want to shape the direction of the company We re excited about you because

Bachelor s degree or equivalent work experience

4-5 years of work experience in account management, systems implementation, customer support, or hospitality

Able to complete tasks accurately, effectively, and on time with superb attention to detail

Experience working successfully cross-functionally with individual contributors

Excellent external and internal customer support skills

Driven/led a successful (measured by adoption) business opportunity, developed process improvements, and enabled stakeholders on process changes.

Experience working successfully cross-functionally with other departments

Why You ll Love Working at

We are leaders Leadership is not limited to our management team. It s something everyone at embraces and embodies.

We are operators We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day.

We are learners Everyone here is continually learning on the job, no matter if we ve been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.

We are one team The magic of is our people, who make our inspiring goals attainable and drive us to greater heights together.

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