Human Services Technician- FCS- San Francisco Human Services Agency - (2904) (EXEMPT)

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Job description

Company Description

Exam Type: Temporary Exempt (TEX) - Category (CAT) 16

Fill Type: Temporary and Seasonal appointments under Charter Section 10.104-16 - Temporary and seasonal appointments not to exceed the equivalent of half-time (1040 hours of service) during any fiscal year.

• Application Opening - November 13, 2024
• Application Deadline - November 26, 2024
• Compensation: $75,556 - $91,806 annually
• 2904-Human Services Technician / City and County of San Francisco
• List ID: TEX-2904-Exempt; REF46337F

Who We Are

At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services, and are united by our commitment to deliver essential services that support and protect people, families, and communities.

Our team lends support to financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.

Our Commitment to Racial Equity

As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action.

Job Description

Under immediate supervision, the 2904 Human Services Technician assists Social Workers and Protective Services Workers in the Family and Children's Services program. The 2904 provides court ordered transportation for children involved in the child welfare system. These court ordered services include transportation to medical appointments, therapy and visitation with parents. Human Services Technicians also help the Protective Services Workers and families. This position will require on-call rotations with other managers after-hours and on weekends.

ESSENTIAL DUTIES AND FUNCTIONS

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned.

1. Transport children to and from appointments and visits, both inside and outside of San Francisco.

2. Accompany and assist Protective Services Workers with field and court activities.

3. Supervise visits between parents and children at the HSA office or other locations that the PSW designates

4. Carry items and/or small children weighing up to 40 lbs.

5. Responsible for becoming familiar with locations and best routes

6. Reserving and using City Cars in accordance with Departmental policies and procedures

7. Make age-appropriate travel preparations for each child, e.g. car seats

8. Transport case material and/or deliver legal notices, requests, and retrieve records.

9. Consult with professional staff regarding casework and recommend casework services.

10. Enter reports of the contacts on the appropriate forms and in the CWS/CMS database.

11. Assist in maintaining client case records by ensuring they are correctly filed, identifying and obtaining missing documents, filing new materials and updating standard forms.

12. Act as case aide to assist social work staff by performing home and collateral visits to gather information, obtain medical, school and legal records and by other methods; prepare documentation of these activities.

13. Attend mandated trainings to enhance skill sets in working with children and families.

Qualifications

Experience:

One (1) year of experience in a position which has direct responsibility for the care of children in a public or private setting. An example of qualifying experience would be a childcare worker in a group home or residential treatment facility or teacher's aide or para-professional in a family and children's program or school. Babysitting is not qualifying experience.

License and Certification:

Some positions may require possession of a valid California Class C driver license and a good driving record.

Substitution:

Fifteen (15) semester units (or equivalent quarter units) of coursework, from an accredited college or university, in child development, social welfare, social/human service, sociology, or other social or behavioral science may be substituted for up to six (6) months of the required experience as described above.

Desired Qualifications:

• Experience in public agency serving children.
• Experience working with families in community or public agencies.

Additional Information

Verification of Education and Experience:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at

Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may cause ineligibility, disqualification or may lead to lower scores.

Selection Procedures:

The selection process will include evaluation of applications in relation to minimum requirements and assessment of candidates' job-related knowledge, skills and abilities in an oral interview, which may include a written or performance exercise.

Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to continue in the selection process.

Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all the steps in the selection process.

Additional Information

Additional Information Regarding Employment with the City and County of San Francisco

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

How to Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit and begin the application process.

• Select the "I'm Interested" button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up to date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Katrina Navarro, by telephone at or by email at .

All your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

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