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Senior Digital Product Manager, Digital Experience Platform

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ServiceNow

2024-11-07 23:40:20

Job location San Diego, California, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

Job Description

As a Senior Digital Product Manager within the Digital Experience team, you will play a pivotal role in developing and executing the product strategy for website localization and internationalization. Your focus will be on enhancing global content delivery and optimizing the customer experience across diverse markets. You will lead cross-functional collaborations, manage vendor relationships, and spearhead the integration of AI-powered translation capabilities, all while driving adoption and maximizing the impact of our localization initiatives.

Responsibilities

Develop and own the product strategy and roadmap for website localization tooling, ensuring alignment with global content delivery goals.

Lead collaboration with internal stakeholders, including Analytics, Publishing, Operations, and Digital Platform teams, to enhance localization efficiency and customer experience.

Evaluate and manage relationships with third-party localization vendors and technology providers to ensure cost-effectiveness, quality, and scalability of solutions.

Spearhead the integration of AI-powered translation capabilities into the localization workflow, driving automation and reducing time-to-market.

Create training programs and lead onboarding initiatives for new users of localization tools to maximize adoption and usage.

Serve as the primary point of contact for communications regarding the status, progress, and ROI of localization tooling investments.

Monitor and report on key performance metrics, such as localization speed, cost efficiency, and customer engagement, to assess impact and identify improvement areas.

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