Learning and Development Professional

---

Job description

This is a hybrid role in San Diego, CA 92129, preferred. Open to other locations: Mountain View, CA 94043/ Plano, TX 75024 /Reno, NV 89511/Tucson, AZ 85706/New York, NY 10003/Woodland Hills, CA 91367 (expected to come onsite 2 days/week)

Top skills:

L&D professional 5+ years experience in various aspects-project management, strategy experience, etc.

Interpersonal communication and relationship building.

Leading without autority, making data driven decisions call center/customer service experience

Tax Preparation, Accounting, and/or financial experience highly desired

Required Skills:

Demonstrated experience managing complex programs in a matrixed, cross functional environment. Demonstrated ability to operate independently and interact frequently with senior management to help set strategic guidance.

Demonstrated experience making data driven decisions in a fast-paced dynamic environment.

Working understanding of how adults learn and retain information.

Experience delivering learning program experiences to achieve quantifiable business outcomes.

Experience engaging with a distributed, virtual team, stakeholders, and workforce.

Experience working via Agile Scrum development and project planning/execution processes.

Excellent interpersonal, communication, and presentation skills.

Experience with customer support learning and development desired.

Job Details:

Learning Champion:

Promotes a learning and growth mindset that aligns with our values, to build a continuous learning culture.

Responds and adapts to change through collaboration and experimentation.

Provides learners the opportunity to develop new and expanded skills and celebrates learner achievement.

Coaches and mentors others on the development of craft skills, empowering people to grow and do the best work of their lives.

Recognizes the preferences and motivations of learners, to increase the effectiveness of learning offerings and maximize learning potential.

Influential Business Partner:

Builds strong, trust-based partnerships and creates inclusive environments by cultivating diversity of thought.

Understands business strategy to deliver impactful learning offerings which accelerate Big Bets.

Communicates effectively with a diverse set of stakeholders to influence learning and upskilling initiatives.

Uses empathy and customer obsession to solve for stakeholder needs.

Learning Experience Innovator:

Applies instructional design methodology including needs analysis to uncover measurable behaviors required for the role, resulting in performance-based outcomes.

Applies design thinking, and rapid prototyping to solve customer problems.

Creates content and experiences that engages learners with varied learning preferences and accessibility, including relevant practice to ensure application of learning.

Manages and curates content using a process that is both sustainable and efficient.

Data and Technology Strategist:

Reads, works with, and analyzes data to make confident decisions that drive business outcomes.

Ability to extract insights from data to optimize each step of the learning journey of our customers.

Ability to use Data storytelling to effectively communicate insights from a dataset using narratives and visualizations.

Awareness of L&D Tech Stack and tool/capabilities availability to solve learner use cases (e.g. Degreed, Docebo, Credly).

General working knowledge of the SAAS industry, learning platforms, and a curiosity around future technologies and trends (e.g. AI, VR, Metaverse, practice, etc ).

• Only those lawfully authorized to work in the designated country associated with the position will be considered.

• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.

Benefits:

For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website .

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .

Rose International has an official agreement (ID ), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

<!– job description page –>