General Manager ARLO

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Job description

Overview:
As the ARLO General Manager, you will be responsible for overseeing all aspects of our upscale dining outlet. You will manage the front-of-house team, coordinate with culinary staff, and curate an unforgettable guest experience. This role calls for a seasoned leader with a deep understanding of high service standards, wine and spirits knowledge, and a talent for fostering a high-performing team culture. Pay Range $85,000.00 - $90,000.00

Responsibilities:
Guest Experience

Oversee and enhance the guest experience to ensure an exceptional and seamless service.

Engage with guests to personalize their dining experience and respond promptly to any inquiries or special requests.

Team Leadership

Recruit, train, and manage a team of fine dining servers, hosts, and support staff, promoting a culture of excellence and accountability.

Conduct regular performance evaluations, provide feedback, and identify growth opportunities for team members.

Operational Management

Oversee day-to-day operations, including reservations, floor management, and service standards.

Ensure compliance with health, safety, and sanitation regulations.

Monitor and manage inventory, working closely with suppliers and the culinary team to source high-quality ingredients and beverages.

Financial Oversight

Develop and manage the restaurant's budget, ensuring financial goals are met.

Analyze sales and labor costs to optimize revenue and control expenses.

Implement strategies to increase profitability, including promotions, special events, and upselling techniques.

Collaboration and Communication

Coordinate closely with the culinary team to ensure menu offerings and specials align with guest preferences.

Facilitate pre-shift meetings to review daily service goals, VIPs, and special events.

Communicate effectively with resort management and other departments to promote a cohesive, luxury experience.

Qualifications:
Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it's also a lot of fun! Experience. Previous experience and enthusiasm for leading a diverse team of passionate people, and providing authentic experiences and distinctively different service to others in a team oriented food and beverage environment. People Person. The best part of this job is creating and building lasting relationships with our guests and team members. Great communicator. The ability to communicate effectively in English both verbally and through excellent written communication. Good Administrator. Paperwork may not be the most fun part of the job but organization and the ability to create, implement, and analyze manual and automated reports coupled with previous expertise operating POS systems is a must. A qualified applicant is a "people person" who is flexible with their schedule, loves to lead and serve others, and thrives on the challenge of creating distinctively different dining experiences.

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