Candidate Experience Specialist

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Job description

What do you need to be successful in this position?

Associate Degree in a related field or equivalent experience and other education.

Two+ years of work experience in recruitment, HR, or customer service. Internships and SHRM certification will also be considered.

Ability to work effectively in a fast-paced environment coupled with a sound sense of urgency and ability to prioritize.

Organized with high-level attention to detail, accuracy, and follow-up while managing sensitive information.

Solid time management skills.

Strong problem-solving and decision-making skills; resourceful and knows when to raise issues.

Comfortable working in a team environment but also able to operate independently. Strong communication skills (verbal and written) MS Office Suite proficiency (Word, Excel, PowerPoint, Teams)

Preferred Skills: Experience with ATS (applicant tracking system) management and background check process.

Familiarity with I-9 documentation/E-Verify. Knowledge of Global Data Privacy Regulations (GDPR). SHRM/HRCI/AIRS Certification(s) preferred

Description:

At Client, we understand that providing an exceptional candidate experience is not just an option but a business imperative. Our Candidate Experience team plays a meaningful role in ensuring that each person considered for employment with us is provided excellent interactions throughout the recruiting process. As a Candidate Experience Specialist (CES), you are the key to delivering an excellent candidate experience for all talent. Through a strong partnership with your assigned recruiters, you ll work directly with candidates and hiring partners to provide detailed plans, communications, and logistical support during interview arrangements (phone, video, and in-person), background screening, and new hire pre-boarding/onboarding.

Together with the Talent Acquisition Recruitment team, you will ensure interactions with candidates are efficient, recruitment services are expertly performed, information is accurate, and expectations of the hiring team are met throughout the recruiting and hiring process.

What your day-to-day will look like:

Coordinate interview schedules with the candidate, Hiring Manager, and interview panels, sometimes working with global time zones.

Coordinate and support the pre-boarding and onboarding processes by working closely with members of the TA recruiting team, P&O Business Partners, Hiring Managers, and new hires. Keep in communication with the EDM (Employee Data Management) team to promptly ensure new hire data input is entered into the HRIS system. Process and monitor background check requests, which may include working with P&O Business Partner/Legal for adverse action screens.

Ensure I-9 is completed on time in person or remotely. Interact with candidates, recruiters, HR, and Hiring Managers when necessary to assist and resolve questions/challenges they may have during the recruiting and onboarding processes. (this includes troubleshooting login issues and creating support tickets for said issues). Handle candidate data and process progression by updating the applicant tracking system (ATS).

Provide first-level applicant tracking system support. Process employee referrals, support travel interview requests, and submit travel expense reimbursement requests for external candidates. Partner with Global Mobility to process visa and green card requisitions and J1 International Interns. Conduct New Hire Orientations bi-weekly in person or submit a request for virtual orientation.

• Only those lawfully authorized to work in the designated country associated with the position will be considered.

• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.

Benefits:

For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website .

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .

Rose International has an official agreement (ID ), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

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