C. E. A.

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Job description

Job Description and Duties The DMHC is seeking an attorney to fill the C.E.A. Deputy Director position. Under the general direction of the Director and Chief Deputy Director of the DMHC, the Deputy Director, Attorney of the Help Center-Consumer Complaint Division (HC-CCD) is responsible for establishing and overseeing statewide activities of the HC-CCD and cultivating a work environment devoted to ensuring the level of service provided to the public is efficient, high quality, and timely. This includes oversight and management of the Help Center, Legal Affairs Branch and may include personally performing the most difficult, complex, and sensitive legal work for some consumer complaints. The Deputy Director, Attorney is responsible for working in conjunction with the Help Center-Call Center, Provider Complaint & Information Division (HC-CCPID) to ensure full service and specialized licensed health plans are in compliance with the Act. The incumbent is responsible for the identification and referral of trending member issues to the appropriate DMHC office for further follow-up. The Deputy Director, Attorney is responsible for directing and overseeing program business operations for HC-CCD in coordination with HC-CCPID, including procurements, vendor contracts, personnel, and support for the customer relationship management system. The Deputy Director, Attorney also directs consumer complaint data analytics, auditing, and public reporting in coordination with HC-CCPID. Additionally, the Deputy Director, Attorney will advise the Director's Office in the development and implementation of policies, regulations, and programs designed to administer and enforce State laws specific to the Help Center consumer complaint operations and for taking an active role in assisting the Director to successfully achieve the Department's mission of protecting consumer health care rights and ensuring a stable health care delivery system. This position is eligible for a hybrid telework schedule under Government Code 14200. Under the Department of Managed Health Care's (DMHC) current hybrid telework policy, employees may be required to report in-person to the office two (2) times per week and will be required to utilize a shared or "hotel" workspace. Employees may also be required to report in person more frequently as determined by management, which may include working at a DMHC designated headquarters and/or offsite events or locations. Employees must work from a location within California while employed at the DMHC. Please let us know how you heard about this position by taking a brief survey: DMHC Recruitment Survey. You will find additional information about the job in the Duty Statement. Working Conditions The DMHC utilizes a hybrid telework model to provide all employees with an avenue to telework while ensuring business and operational needs are met. Remote-Centered employees are expected to maintain a safe and distraction free work environment at the approved alternate work location. Remote-Centered employees agree to adhere to the state telework policy, the DMHC's telework policy, and conditions cited in theTelework Agreement (STD 200). Office-Centered employees are expected to maintain a dedicated workstation at a DMHC official worksite. Office-Centered employees are expected to work in a climate-controlled office or cubicle under artificial lighting. Minimum Requirements This position does not have a Classification Specification. Requirements and qualifications for this position can be found in this announcement. For additional questions, please contact the hiring department listed below. Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-448778 Position #(s): -003 Working Title: Deputy Director, Attorney, Help Center Classification: C. E. A. $11,778.00 - $17,880.00 B # of Positions: 1 Work Location: Sacramento County Telework: Hybrid Job Type: Career Executive Assignment - Non Tenured, Full Time Department Information The mission of the California Department of Managed HealthCare(DMHC) is to protect consumers' health care rights and ensure astable health care delivery system. The DMHC accomplishes its mission by ensuring the health care system works for consumers.The Department protects the health care rights of more than 29.7 million Californians by regulating health care service plans, assisting consumers through a consumer Help Center, educating consumers on their rights and responsibilities and preserving the financial stability of the managed health care system. DMHC values diversity at all levels of the organization and is committed to fostering an environment in which employees from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive. DMHC believes the diversity of our employees and their unique ideas inspire innovative solutions to further our mission. Join DMHC and help us improve the lives of all Californians. If you are interested in learning about the Department of ManagedHealth Care (DMHC) culture from the perspective of someone like yourself, contact our Someone Like Me program.Within five business days of your request to participate in theSomeone LikeMe program, you will be matched with a DMHCemployee with a similar background to discuss the DMHC's culture.This program is not part of, or in any way affiliated with the application or hiring process. Prospective employees must complete the application process on Cal Careers (e.g., submit your application within the specified timeframes on the job posting) to be considered for hire at the DMHC. None of the information you provide through the Someone Like Me program will be relayed to the Hiring Unit. Department Website: Special Requirements The position(s) require(s) a Background Investigation be cleared prior to being hired. The position(s) require(s) a(n) California State Bar License. You will be required to provide a copy of your license prior to being hired. Any documents you submit for a job vacancy such as your State application, resume, cover letter, educational transcripts, etc. SHOULDNOT include ANY confidential information. Confidential information that should be excluded or removed from these documents include, but is not limited to, your Social Security Number (SSN), birthday, driver's license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver's license number will automatically be redacted uponsubmission.Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are using education to meet the minimum qualifications for this position, you MUST submit a copy of your college transcripts. Unofficial transcripts may be accepted during the application process; however, submission of official transcripts may be required prior to appointment. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 9/20/2024 Who May Apply Individuals who are eligible to be appointed to this Career Executive Assignment (CEA) by the State of California. How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at . When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Managed Health Care Attn: Human Resources Office 980 9th Street, Suite 500 Sacramento, CA 95814 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Managed Health Care Human Resources Office 980 9th Street, Suite 500 Sacramento, CA :00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at . All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Statement of Qualifications - Please see Statement of Qualifications (SOQ) requirements below. Applicants that do not submit a SOQ with their application packet will automatically be disqualified from consideration forthis position. Cover letters, resumes and applications will not take the place of this document. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview . click apply for full job details

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