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Remote Call Center Representative

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DB Schenker

2024-09-22 14:42:32

Job location Reseda, California, United States

Job type: all

Job industry: Call Centre / CustomerService

Job description

A Proxy Call Center Representative, who will work remotely, is an extremely professional individual, with excellent reading comprehension and verbal communication skills. To be successful in this role, a Proxy Call Center Representative must be able to multi-task in a high-volume production driven environment, while maintaining expected performance levels.

Role Responsibilities

Work on an automated dialer handling large call volumes daily.
Manually research contact information for shareholders.
Solicit shareholder votes and accurately record voting instructions.
Respond to shareholder inquiries using fact sheets and materials provided.
Maintain updated call center database by entering information.
Ability to quickly react to questions and refer to support guides.
Ability to effectively follow scripts and department procedures.
Role Requirements

Must be at least 18 years old
Experience with Microsoft Office Applications (i.e., Word, Excel, Outlook, etc.)
Previous virtual Call Center experience preferred.
Must be able to work remotely from a safe, private and quiet work location.
Must have excellent phone etiquette.
Must possess your own computer equipment with the following specifications:

Windows PC (no iPads, MacBooks, or Chromebooks)
Windows Operating System (preferably Windows 10)
Google Chrome needs to be installed as the default browser.
Unmetered private high-speed internet access essential (no standalone hotspots or cell phone hotspots accepted)
Unmetered mobile phone access for the purposes of contact between you and our team

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