Service Logistics Coordinator

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Job description

Our client, a leading medical devices company, is looking for a Service Logistics Coordinator. This is for an initial duration of 6 months and is located in Redwood City, CA.

This is an On-site position.

Job Description:

The Service Logistics Coordinator interacts with customers in an active call center environment and provides them with information to address requests regarding quotations, orders, products, and services.

You will provide a high level of customer service to assist internal and external customers in their day-to-day activity resulting in generating impactful success.

Thrives in a fast-paced, customer-oriented environment, with the potential to wear many different hats.

We are seeking an energetic and reliable professional to join our team.

Respond to and resolve customer requests including processing orders (P1 and other types), quotations, requests for service, pricing, product availability, order status, billing questions, handles complaints as well as returns and cancellations, etc.

Conduct and post Field Service Engineer's physical inventory results.

Evaluate and process purchase orders and scope of work and payment schedules to meet company compliance policies

Execute daily/weekly reports unshipped, KPIs/QDIP, returns, drop shipments, etc. manage back-order status and schedule shipments.

Provides accurate information and options regarding parts availability of in-stock items.

Work with other departments to find solutions for both internal and external customers regarding a large variety of topics.

Follows established service quality standard and meets established processing times and follow-up actions in accordance with departmental standards (ABD, after call work, order accuracy, response time. Etc.)

Create and document standard work. Continuous process improvement.

Conduct effective training to new hires, team members and adhere to the departmental processes.

Provides administrative support to management

Additional duties as required and/or assigned

Education and/or Work Experience Requirements:

2 years of experience in heavy volume Call Center and Customer Service role.

Proficient in MS Office (Excel, Word, Power Point and Visio). SFDC, and Oracle preferred

This position requires repetitive typing, considerable interaction on the telephone and regular viewing of a multiple computer monitors

Additional Requirements & Competencies:

Excellence in Customer Service as a must have - high sense of urgency

Accuracy is required in performing all functions of this position

Strong phone, verbal, and email communication skills along with active listening

High attention to detail, follow-up, multi-tasking, and conflict resolution

Understand the goals and objectives of the Team, Department, Company.

Demonstrate a high level of integrity, commitment, and dependability.

Strong work ethic and a high level of self-accountability and dependability

Works independently and as part of a team.

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