Box Office Ticket Seller Part-time Acrisure Arena

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Job description

Oak View Group:
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary:
The Box Office Ticket Seller works under supervision of the Box Office Supervisors, assist guests in purchasing tickets, resolve guest issues in accessing digital tickets, answer event questions, all while providing excellent customer service.

This role will pay an hourly wage of $20.00.

For PT roles: Benefits: 401(k) savings plan and 401(k) matching. Also, OVG provides part-time, seasonal, and internship employees with one hour of accrued paid leave per 30 hours worked, up to 48 hours per year.

This job will remain open until September 15th, 2024.

About the Venue:
America's hottest music festival destination finally has the world-class arena it deserves. Now open, the brand new Acrisure Arena provides the greater Palm Springs area of Southern California with a premiere 11,000+ capacity venue hosting the biggest artists and acts on the planet. We are in the desert, designed specifically for hockey and made for concerts, Acrisure Arena provides top-tier hospitality, artist amenities, and all of the benefits of a modern music and sports venue to the Coachella Valley.

Responsibilities:
Selling event tickets using Ticketmaster's TM1 platform.

Dealing with customer issues at the box office

Answering and returning phone calls to answer ticket related questions.

Understanding Acrisure Arena's digital ticketing platforms to help guests who cannot locate their tickets or whom struggle with the technology of digital tickets

Provide excellent customer service

Qualifications:
1 2 years experience in an office setting or similar preferred

Ability to perform effectively under stressful situations

Ability to define, analyze and solve problems

Ability to coordinate box office procedures with other staff

Ability to work variable hours including evenings, weekends and holidays

Ability to communicate effectively both verbally and in writing

Ability to safely and accurately handle and account for large sums of money

Ability to handle difficult situations with courtesy and tact when dealing with the public and promoters

Ability to maintain an effective working relationship with other staff, event promoters and the general public

Skill in operating modern office equipment including computers

Strengthened by our Differences. United to Make a Difference:
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer:
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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