Volunteer Services Supervisor - Patient Experience - FT Days

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Job description

Overview:
UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health is comprised of its main campus a 459-bed, acute care hospital in in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region. Listed among America's Best Hospitals by U.S. News & World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and is home to Orange County's only , and American College of Surgeons-verified , and . UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County.

To learn more about UCI Health, visit

Responsibilities:
Position Summary:

Incumbent is recognized as a demonstrated leader, mentor, and role model responsible for overseeing the volunteer program, providing immediate supervision and guidance to volunteers. Plans, organizes, and coordinates a broad variety of volunteer programs and services designed to enhance the patient, family, and visitor experience. Provides operational and functional support to the volunteer program and conducts volunteer recruitment, orientation, training, assignments, engagement, oversight, and performance. Ensures protocols and guidelines are followed and in compliance with departmental or organizational policies, procedures, and defined internal controls. Ensures accountability and stewardship of department resources (operational, financial, and human) in compliance with departmental standards and procedures. Provides recommendations for improvements in utilization and efficiencies, assists in the development of program initiatives, oversees budget, and participates in outreach activities as needed.

Qualifications:
Total Compensation

We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our and .

Required Qualifications:

Two (2) years prior leadership experience overseeing volunteers/employees in a hospital or other health care setting

Resourcefulness to identify and search for information that is not readily available

Must possess the skill, knowledge and abilities essential to the successful performance of assigned duties

Must demonstrate customer service skills appropriate to the job

Interpersonal skills including verbal and written communication, active listening, critical thinking, advising and counseling skills.

Flexibility to work flexible hours, including occasional weekend

Experience with public speaking / presentation

Experience with event planning and coordination/oversight

Excellent skills using MS Office (Word, Excel, Power Point, Outlook)

Excellent planning, organization and time management skills

Excellent interpersonal skills with the ability to motivate and influence others.

Demonstrated analytical and problem-solving skills, with the ability to evaluate the effectiveness of workflows and systems.

Demonstrated ability to effectively supervise and motivate staff

Bachelor's Degree in related area and/or equivalent education/experience

Ability to multitask in a fast paced environment

Ability to maintain a work pace appropriate to the workload

Ability to independently problem solve and apply sound reasoning to new and/or non-routine situations

Ability to establish & maintain effective working relationships across the Health System

Ability to effectively communicate in English in a clear and concise manner

Preferred Qualifications:

Knowledge of University and Medical Center policies and processes

Demonstrated customer service experience

Bilingual skills in English and Spanish and/or Vietnamese

Conditions of Employment:

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

Background Check and Live Scan

Legal Right to Work in the United States

Vaccination Policies

Smoking and Tobacco Policy

Drug Free Environment

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

California Child Abuse and Neglect Reporting Act

E-Verify

Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page:

Closing Statement:

The University of California, Irvine is an . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC .

We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at or at (phone number removed), Monday - Friday from 8:30 a.m. - 5:00 p.m.

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