Service Drive Manager

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Job description

Overview:
The Service Drive Manager manages all service drive related staff to ensure a fantastic customer experience. This individual is responsible for the training, development, coaching and counseling of the service drive staff.
The ideal candidate has a high school diploma or GED, two or more years Automotive Service Management and two or more years as a TOP Service Advisor, and a strong technical and customer service performance record. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.

In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.

Responsibilities:
Train, develop and motivate the servie drive staff and monitor their performance.

Ensure that the service department meets all customer satisfaction (CSX) and financial goals.

Ensure that the service drive staff follows and adheres to the service department process, FCA guidelines as well as the laws that govern the repair order/repair invoice process.

Stay up to date on product changes and new products.

Attends all staff meetings, trainings, and educational classes as required.

Helps educate/train new staff members.

Problem solving, reporting research results, attention to detail.

Continually learn about product updates, features, accessories to better assist customer needs.

Establish personal goals that are consistent with the dealerships standards of productivity and devise a strategy to meet those goals.

Follow all company policies and procedures.

Demonstrate behaviors consistent with the Company's Values in all interactions with customers, coworkers and vendors.

Product knowledge & safety.

Patience and high energy personality, computer literate management.

Performs other duties as assigned

Qualifications:
Two or more years Automotive Service Management experience a MUST!

Two or more years as a TOP Service Advisor a MUST!

Jeep, Chrysler, Dodge experience PREFERRED!

Experience managing 15+ employees preferred.

CDK and FCA WI-ADVISOR knowledge PREFERRED.

Great attitude with high-energy personality.

Pleasant/friendly demeanor and an outgoing personality.

Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.

Excellent interpersonal skills to interact professionally with customers, vendors, and staff.

Basic computer and internet skills.

Professional appearance and work ethic.

Self-Starter and Self-Motivator.

Ability to work well in a process driven environment.

Bilingual a PLUS!

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