Service Dispatcher

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Job description

Service Dispatcher - $24-$34p/h (depending on experience) benefits - Ontario, CA 91762

The Role

Are you a skilled dispatcher looking for a rewarding career in the HVAC industry? Do you thrive in a fast-paced environment and enjoy the challenge of coordinating service calls? If so, this could be the perfect opportunity for you!

We are a long-established HVAC service company, looking for an experienced Service Dispatcher to join our team in the Ontario area. This role is essential in ensuring that our technicians are dispatched efficiently and that customers receive timely and professional service.

If you have the experience and skills to excel as a Service Dispatcher, we'd love to hear from you!

Key Responsibilities:

• Coordinate and dispatch service representatives to customer locations.
• Adjust schedules based on customer needs and service priorities.
• Maintain regular communication with customers regarding service status.
• Resolve customer complaints and escalate issues as needed.
• Monitor field personnel's progress and ensure efficient use of resources.
• Keep the service manager informed about operational matters, including material usage, customer relations, and job progress.

The Company

Airite is a 60 year old commercial HVAC service company. As a Linc Service Contractor, we have the knowledge, resources, and experience of a nation-wide commercial service company, a construction and engineering firm, and a full-service sheet metal shop.

We help businesses improve their bottom-lines by providing them with savings due to more energy-efficient HVAC equipment that's properly upgraded, maintained, and operated, as well as reduced breakdowns.

Benefits:

• 401(k).
• 401(k) matching.
• Dental, Health and Vision Insurance.
• Health savings account.
• Paid time off.

The Person

To succeed in this role, you will need:

• At least 3 years' experience in a similar role.
• Strong organizational and time management skills.
• Ability to work well under pressure and handle multiple tasks.
• Excellent communication skills, both written and verbal.
• A proactive, self-disciplined approach to managing service schedules.

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