Procedure Scheduler

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Job description

Procedure Scheduler

Oakland, CA 94609

Onsite - 8 hours Monday to Friday and hours are variable some Saturdays, 08:00-16:30 or 8:30-17:00

SUMMARY:

Under the direction of the supervisor of the department, provides general clerical support in a high-volume medical imaging center. Responsibilities include, but are not limited to, answering phones, operating computers, scheduling appointments, screening patients, giving written and verbal instructions to patients, filing, requesting of prior imaging studies, completing patient registration, completes patient estimates and provides patients with a share of cost

These Principal Accountabilities, Requirements and Qualifications are not exhaustive but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development)

JOB ACCOUNTABILITIES:

Conducts insurance eligibility/benefits verification, referral/authorization and informs patient/ guarantor of financial responsibility and collects and/or processes patient at the point of services Registers patients, obtains copy of insurance card and processes electronic registration including verification of insurance and/or authorization for requested procedures from insurance, and verification of referrals from physicians.

Provides clerical support to technologists, physicians, supervisors, and leadership. May compile counts or otherwise maintain, collect or sort data for analysis.

May assist technologists where appropriate.

Greets patients in person and by phone with appropriate and professional courtesy and accommodating attitude

Coordinates scheduling for various procedures in ultrasound, mammography, x-ray and bone densitometry

Operates telephone console to receive incoming messages, direct caller, and takes messages.

Requests prior imaging studies from referring physicians and medical facilities.

Processes requests for records, reports and imaging cds for patients' physicians and/or patient, distributes, mails and/or faxes reports and notices.

Performs variety of clerical tasks, including copying, filing, faxing, typing, and opening mail.

Responds to and resolves patient concerns as far as possible. Refers unsolvable or significant concerns to the supervisor.

By maintaining high standards of excellence, helps the medical center fulfill its mission by providing compassionate care and respecting the dignity of others. Applies principles of "continuous quality improvement" which includes working cooperatively with colleagues and projecting a service orientation toward all.

Participates in department process improvement initiatives

Participates in quarterly and annual compliance, educational and wellness activities

Participates in cross training as required. Participates in staff development.

Maintains cleanliness and order of the patient/visitor waiting area.

Maintains clean working environment

QUALIFICATIONS:

Education:

Equivalent experience will be accepted in lieu of the required degree or diploma

HS Diploma or equivalent education/experience

Preferred Experience as Typically Acquired in:

2 years medical receptionist experience, preferably in a radiology setting

Working knowledge of medical office procedures and medical terminology preferred

Basic computer/keyboard skills

Excellent verbal and written communication skills

Excellent customer service skills

Attention to detail

Ability to work as part of a team

Department Specific Experience:

Affiliate: Alta Bates Summit Medical Center

Department: Medical Imaging, 0-2 years' experience, minimum 6 months' work experience in a radiology department required

Skills and Knowledge:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Ability to write routine reports and correspondence

Ability to speak effectively

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Ability to compute rate, ratio, discounts and percent

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Ability to deal with problems involving several concrete variables in standardized situations

We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and person with disabilities.

req(phone number removed)

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