Business Analyst - Gainsight

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Job description

Genesis10 is currently seeking a Sr Business Analyst with our client in their Mountain View, CA location
This is a 12 month + contract and hybrid remote position.

Summary:

• The client was built to help professionals achieve more in their careers, and every day millions of people use our products to make connections, Client opportunities and gain insights
  
• Our global reach means we get to make a direct impact on the world's workforce in ways no other company can
  
• We're much more than a digital resume we transform lives through innovative products and technology
  
• You will be responsible for the configuration, modification, implementation, testing and support of GainSight
  
• You will work closely with the regional business process owners, Product Owner and Engineering team to understand the business needs to provide new capabilities and functionality, resolve issues and ensure standards and procedures are followed and maintained
  

Responsibilities:

• Be the Tier 2 support for all aspects of Gainsight
  
• Work with business users to resolve system issues within agreed-to service level agreements (SLAs)
  
• Prepare and maintain the documentation for configurations, customizations, and processes
  
• Assist with major patch releases and code changes to the production environment including regression and user acceptance testing
  
• Proficient in implementing systems changes in Gainsight including Creating New Objects and Fields, Building Rule Automations, Configuring Company/Relationship Page Layouts, Configuring Integrations, Configuring CTAs/Playbooks/Success Plans, Managing Permission Sets, Timeline Configurations etc
  
• Implement and manage regional new features and enhancements by working closely with Product owner, Engineering, and vendor to ensure Gainsight meets business objectives
  

Requirements:

• 5+ years of experience in Client implementation and providing support and experience of configuring
  
• Gainsight based on business requirements
  
• Only candidates available and ready to work directly as Genesis10 employees will be considered for this position
  

Preferred Qualifications:

• BA/BS degree
  
• Gainsight certified administrator
  
• Experience in supporting Global Sales and support teams
  
• Experience in gathering business requirements and leading unit testing
  
• Solid understanding of technical aspects of Gainsight
  
• Excellent communication, teamwork, multitasking, problem solving and collaboration skills
  
• SFDC and/or Dynamics CRMs experience
  
• Support business process experience
  

Suggested Skill:

• Configuration
  
• Modification
  
• Implementation, testing and support
  

Pay rate range: $65.50 - $90.34 hourly

If you have the described qualifications and are interested in this exciting opportunity, please apply!

Ranked a Top Staffing Firm in the U.S
by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles
With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below
If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client
Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years
  
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years
  
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF)
• Remote opportunities available

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others
To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer
Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

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