Customer Service Representative (CSR) - Dispatch Office

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Job description

Our client is seeking a reliable and experienced CSR to support their dispatch office. This role involves managing dispatch operations, booking loads online, and handling brokerage loads. The successful candidate will be resourceful, with strong people skills and the ability to handle a variety of tasks.

Job Title: Customer Service Representative (CSR)
Location: Mira Loma, CA
Hours: 8:00 a.m. - 4:30 p.m.
Schedule: Monday - Friday
Pay: $21.00 - $23.00 per hour, depending on experience

What's the Job?

• Book loads on the internet and manage brokerage loads.
• Provide support to the dispatch office in the absence of regular staff.
• Train in the Billing department once fully trained in dispatch/CSR functions.
• Maintain excellent attendance and be a dependable team player.
• Be flexible with work hours, including the possibility of starting earlier or staying later.

What's Needed?

• Proven experience in a dispatch or CSR role.
• Hands-on experience in booking brokerage loads is needed.
• A background in dispatch offices or the trucking business is preferred; familiarity with job functions is required.
• Bilingual Spanish-speaking skills are preferred.
• Proficiency in computer skills, including QuickBooks (for billing), Excel, and typing (minimum 40 wpm).
• Demonstrated reliability, strong people skills, and a team-oriented attitude.
• Experience in warehousing/3PL/transportation environments is highly beneficial.
• Must have a strong attendance record and be capable of multitasking.
• Candidates must be prepared to present their CDL upon starting.
• A typing test will be conducted before and during the interview to verify minimum typing speed requirements.
• Knowledge of the operations of TMS systems is required.

We are looking for a mature and experienced individual who has hands-on experience in our working environment. If you have the skills and experience we need and are ready to contribute to a dynamic team, we encourage you to apply.

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

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