Help Desk analyst with Security Clearance

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Job description

MCS of Tampa is currently hiring for a Help Desk Analyst with an active SECRET Clearance and a current IAT II Certification at Los Angeles Air Force Base. This is a full-time, permanent position with benefits. The Help Desk Analyst must demonstrate the ability to support senior military officers. The Help Desk Analyst will require good communication skills and the ability to work well in a team setting. It is important that candidates keep abreast of industry trends and developments, as well as applicable Government regulations. Typical duties include:
• Analyzing problems and provides technical assistance, support, and advice to end-users for hardware, software, and systems.
• Supporting the creation of user accounts, organizational accounts, creating and maintaining Security/Distribution Groups, implementing Mailbox Security, configuring and troubleshooting Mobile Phone E-Mail, monitoring and creating Computer Accounts, performing Desktop Hardware & Software Configuration, performing Above Core Software Installation, responding to Local Registration Authority (LRA) Requests, CAC PIN Resets, and assisting with VTC Support.
• Developing schedules for team members performing the dedicated functions of LRA, CAC PIN Reset, and Queue Management (Information Dissemination Management). Studies and resolves computer software and hardware problems of users. Acts as a contact for users having problems using computer software, hardware, and operating systems.
• Basic and advanced troubleshooting
• Answering questions, applying knowledge of computer software, hardware, systems, and procedures. Required:
Clearance Requirements: SECRET
Educational Requirements: High School Diploma (or equivalent)
Certification Requirements: IAT II Certification (CompTIA Sec+) Experience Requirements:
• Experience providing a broad range of IT Support, such as direct support of customers in Customer Support Technician (CST) roles and working directly with customers to resolve issues.
• Experience with Microsoft Operating Systems, Microsoft Office Outlook, and other AF and DoD Common Software. Experience supporting mobile devices such as iPhones, Tablets, and laptops.
• Experience with taking customer calls, emails, and walk-in support for services and questions. Mission Critical Solutions (MCS) is a leading-edge technology solutions provider headquartered in Tampa, Florida. MCS provides a broad range of Technology products and services organized in six core lines of business -Telecommunications, Structured Cabling, Audio-Visual, Security and Life Safety Systems, Electrical Distribution Systems, and Unified Communications. This position is expected to pay $24 - $27 Hourly; depending on experience, education, and any certifications that are directly related to the position.

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