General Manager, U.S. Operations

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Job description

Position Overview:

The General Manager, U.S. Operations, will lead the establishment and growth of our U.S. team, focusing on local marketing, technical support, and business development.

Team Size: Less than 20 people, including 1 Marketing Partnership

Key Responsibilities:

Team Building and Office Setup:

- Establish the U.S. team from the ground up, including office location selection, setup, and recruitment.

- Develop and implement management systems and processes.

Local Market Activities:

- Plan and execute local market activities such as trade shows, user meetups, KOL meetings, and media events.

- Establish and maintain offline product display points, including opening the company's U.S. office to interested customers for product experience.

Customer Support:

- Provide user training and high-priority customer support locally, while most customer service tasks are handled by the team in Shenzhen.

Business Development:

- Develop offline channel partnerships, and expand into retail and educational channels.

- Collect market and user feedback through various channels to continuously improve our products and services.

Brand Localization:

- Lead the team to enhance the localization of our brands in the U.S. market.

- Act as a bridge between the U.S. and China teams to ensure effective communication and collaboration.

Requirements

Experienced in general management/sales&markting/operation in premium hardware or electronic consumer goods industry, prefer with 8 15 years related works experiences.

Drive and Initiative:

- Highly self-motivated with strong capability in team building and business development.

- Passionate about our products and aligned with the company's values.

Growth Mindset:

- Pragmatic and willing to roll up sleeves and work hands-on as needed.

- Strong logical thinking and problem-solving skills.

Market Understanding:

- Deep understanding of the U.S. small business and DIY enthusiast communities.

- Experience in expanding and managing local teams and developing market strategies.

Compensation and Benefits:

- Salary: Competitive base salary with a potential increase of 20-50%, negotiable based on experience and performance.

- Incentives: Includes commission, bonus, equity, and other benefits such as vacation and health insurance.

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