Fraud Product Manager

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Job description

Overview:
FRAUD PRODUCT MANAGER III

WHAT IS THE OPPORTUNITY?

The Fraud Product Manager is responsible for developing, managing, and owing fraud products and programs that support defined strategies and initiatives that contribute to the bank's competitive edge in the marketplace. The Fraud Product Manager creates new fraud products/capabilities leading to increased fraud prevention for the firm or client. They will develop and enhance strategic fraud products to meet Enterprise Fraud goals. The will provide direction and support relative to fraud product design, enhancement, implementation, analysis, reporting, and performance. Fraud Product Management is an ongoing cycle. It begins with analysis of needs and opportunities that lead to product development. Once the product is developed, colleagues must be trained, policies and procedures developed. Product Management coordinates and manages the formulation and implementation of all activities for a specific product to launch marketplace. It also provides product documentation and training and serves as technical advisor on matters concerning the designated Fraud product.

What you will doManage assigned Fraud products/capabilities.

Identify, evaluate and implement measures to improve product performance, profitability, competitiveness and accountability.

Keep up to date on competition, regulation, marketplace, and internal and external issues related to assigned Fraud products.

Develops information materials on product features, benefits, and requirements.

Monitors and drives development activities relating to meeting product objectives, quality standards and schedule.

Recommends and implements programs to minimize costs, ensure optimum output and maintain quality. Advises on the solution of technical problems, priorities, and methods.

Participates in product evaluation; provides recommendations for changes and revisions as required.

Represents the Bank by actively participating in outside civic and community affairs, business and industry-related organizations, and other professional activities as appropriate.

Fosters and maintains good relationships with colleagues to ensure that processes are integrated to support expected customer service levels. Acts as business partner by managing expectations and providing guidance and advice regarding assigned product.

It is the individual responsibility the employee to maintain a current awareness and understanding of fraud trends, appropriate banking laws, regulations, internal policies and procedures.

Must-Have

Minimum 5 years of product management experience required.

Minimum 3 years of financial industry experience required.

Minimum 3 years of experience managing medium to large projects required.

Minimum 3 years of experience with Salesforce enhancements required.

Skills and Knowledge

Bachelors Degree or equivalent experience

Excellent organizational, problem solving, analytical, planning, and scheduling skills

Strong leadership and negotiation skills

Extensive industry/business knowledge

Excellent verbal and written communication skills, as well as, strong presentation skills

Proven experience in demonstrating initiative in creating and maintaining positive business relationships with various unit managers

Project management experience with the ability to concurrently manage multiple projects and timeframes is necessary

Excellent verbal and written communication skills necessary to prepare comprehensive reports, make presentations and communicate with all levels of Bank management.

Proficiency in Excel, Word, and PowerPoint are essential

Access and other advanced programs would be beneficial.

CompensationStarting base salary: $92,114 - $156,880 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our .

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.

ABOUT CITY NATIONAL
City National Bank, a subsidiary of Royal Bank of Canada, is the largest bank headquartered in Los Angeles with $92.03 billion in assets as of April 30, 2024. Founded in 1954, City National provides personalized banking, investment and trust services in select markets including Los Angeles, Orange County, San Diego, the San Francisco Bay Area, New York City, Nashville, Atlanta, Delaware, Las Vegas, Washington D.C. and Miami. In addition, the company and its investment affiliates manage or administer $96.83 billion in client investment assets. City National is dedicated to strengthening communities, and in 2023 alone, the company made more than $11 million in charitable contributions to nonprofits that support the communities it serves.

City National Bank does business in Miami and the state of Florida as CN Bank.

For more information about City National, visit .

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