Director of Housekeeping

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Job description

Job Description

Director of Housekeeping

The Director of Housekeeping will lead the housekeeping team in maintaining the highest standards of cleanliness, guest satisfaction, and efficiency at Fairmont Century Plaza. In this role, you will oversee all housekeeping operations, ensuring that every guest experience reflects our commitment to luxury and service excellence. You will play a key role in managing and mentoring your team, maintaining department budgets, and driving operational improvements.

What you will be doing:

Lead, inspire, and develop the Housekeeping team, ensuring high performance and a strong sense of teamwork

Ensure all guest rooms, public areas, and back-of-house spaces are impeccably maintained and meet brand standards

Follow detailed cleaning standards as set through our ALL Safe - Stay Well, Forbes, Leading Quality Assurance and Accor's brand standards

Collaborate with other departments to ensure seamless communication and smooth operations across the property

Oversee recruitment, training, and performance management within the Housekeeping department

Manage department budgets and expenses, including labor costs, supplies, and equipment needs

Ensure compliance with safety, sanitation, and cleanliness standards in all areas of responsibility

Develop and implement innovative service initiatives to continuously elevate the guest experience

Uphold the principles of the Local 11 Collective Bargaining Agreement (CBA), ensuring fair treatment, scheduling based on seniority, and compliance with labor agreements

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