Customer Capability Manager

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Job description

Responsibilities:
Join the leading beverage provider, Reyes Coca-Cola Bottling!

Shift: Full Time

Benefits: Medical, Dental, Vision, 401K Match, PTO, Education Reimbursement

Salary: $(phone number removed) plus annual target bonus

If you enjoy our products, you'll really enjoy being a part of our team!

Pay Transparency Statement:

The compensation philosophy reflects the Company's reasonable expectation at the time of posting. We consider a number of factors when making individual compensation decisions including, but not limited to, skill sets, experience and training, and other business needs. This role may also be eligible to participate in a discretionary incentive program, subject to the rule governing the program.

Position Summary:

The Business Capability Manager strengthens the capabilities of existing and future leaders. This position delivers internal initiatives, i.e., onboarding, skill development, leadership development, and internal certifications. The Business Capability Manager creates, launches, manages and refines programs for multiple audiences that are aligned with the company's values. This position works closely with the leadership team and impacts all employees within the company.

Position Responsibilities may include, but not limited to:

Develop, execute, and continuously evolve a comprehensive and integrated learning and development strategy that drives high-performance and elevates the employee experience

Utilize adult learning principles to develop and facilitate content

Build curricula and training materials for many management and leadership development programs that promote leadership capabilities aligned with the company's values and behavioral expectations

Monitor, analyze, and report on program results ensuring program objectives are met

Ensure initiatives are driving program growth and performance

Monitor relevant metrics and KPIs to proactively diagnose and address key talent trends across the company

Evaluate, identify and partner with vendors as needed to procure/customize content

Create and execute reinforcement materials, tools, and/or follow up sessions to support adoption of training concepts

Collaborate with the business to ensure processes, programs, and services are implemented and the needs of the company

Conduct needs analyses to determine long-term training plans

Guide subject matter experts on the design and delivery of the company specific training content

Other projects or duties as assigned

Qualifications:
Required Skills and Experience:

Bachelor's degree in Business Administration, Education or related field and 6 plus years of learning and development and/or instructional design experience, HS Diploma/GED and 9 plus years of learning and development and/or instructional design experience

Strong program and/or project management experience

Experience developing creating training content

Ability to think creatively and encourage innovation

Excellent virtual and classroom facilitation skills with large groups within all levels of an organization

Excellent written and verbal communication skills

Excellent interpersonal and collaborations skills

Knowledge of change management, motivation, generative culture, growth mindset, and leadership pipeline models and tools

Continuous improvement mindset

Proficient in full Microsoft Office 365 Suite of applications (Excel, Word, PowerPoint), iOS, Android and mobile solutions i.e., tablets, iPads, smartphones, etc.

Travel up to 30% travel

This position must pass a post-offer background and drug test

Preferred Skills and Experience:

Bachelor's degree in Instructional Design or Instructional Design Certification

Master's degree

People leadership experience

Software knowledge of training design software, such as Articulate, Vyond, Captivate

Proficiency in Video Editing and E-Learning Production

Experience with Social Media platforms

Experience with early in career and/or rotational development programs

Cross-functional experience, in Sales, Marketing, Operations, Supply Chain, etc.

Physical Demands and Work Environment:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the nature of our business in regard to such things as delivery schedules, order inputs, selection, and Department of Transportation Hours of Service, overtime, attendance and punctuality are essential job functions. Should an individual in this classification not be able to adhere to this requirement due to a disability, they should contact their Human Resources department to see what, if any, reasonable accommodation may be made.

Equal Opportunity Employee & Physical Demands:
Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.

Background Check and Drug Screening:
Offers of employment are contingent upon successful completion of a background check and drug screening.

Pay Transparency:
Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.

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