Site Manager II

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Job description

Overview:
The Site Manager is responsible for effective management, administration, and control of business functions at identified client site(s). This person oversees the timely and effective resolution of all services contracted by the client while exhibiting exceptional customer service, overall operational efficiency and quality of business services.

Responsibilities:

Manages & oversee all services contracted by client at the assigned site by providing exceptional customer service & quality

Evaluates and resolves high priority and complex problems through communication and negotiation with clients, vendors, and internal professionals in support of a proactive, responsive and friendly customer environment

Manages budget, resource allocation, and forecasting tools to ensure best possible use of resources and to plan and report budgetary expenses effectively

Manages status reports, productivity reports, and other source documents to ensure optimal performance is met by staff

Functions as a liaison between the client & CBPS

Prioritize and schedules all work including overflow work to backup facility

Ensures proper maintenance and usage of all equipment and supplies

Conducts staff meetings to ensure communication of corporate policies and goals

Manages staff by selecting and recruiting, developing, and mentoring staff; handle corrective actions as necessary on a timely basis and in accordance with Company policy; evaluating performance; providing training and development opportunities; coach and counsel staff

Ensures and analyzes production targets onsite are met daily, weekly, and monthly by measuring against Company goals

Interfaces with the client, operations team, and corporate departments as necessary

Qualifications:
Associates Degree preferred or comparable work experience

3 yrs. supervisory exp. as a manager in a professional business setting preferably in the reprographic/mail industry; manage a site with 1-4 non-exempt employees

Communicate effectively with diverse groups and clients

Exhibit ability to establish personal credibility with customers and staff

Ability to execute and deliver the highest quality and production and customer service

Establish challenging, constructive, and open workplace culture

Work with peers & team to establish departmental decisions, processes & ensure standardized activities

Ability to work in stressful situations and meet deadlines efficiently

Create a customer focused environment

Excellent written and oral communication skills

Strong organizational, administrative, record keeping & time management skills

Strong team approach to business ethics

Must have excellent follow through skills

PHYSICAL DEMANDS

Occasionally lifting and/or moving of up to 50 lbs.

What We Offer:

Competitive pay & benefits!

Comprehensive training and development programs that prepare employees to advance from within

A company focused on creating a positive work and client environment

Employee discounts on entertainment, products, and services nationwide!

Come Join Our Team!

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