Facilities Lead Supervisor

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Job description

Job Summary
Our client is seeking a Facilities Lead Supervisor to ensure their scenic glamping property near a major national park remains operational, safe, and well-maintained for guests. The site includes glamping tents with private amenities (showers, toilets, wood-burning stoves) and facilities such as a laundry, restaurant, communal bathhouses, storage, and team housing. Reporting to the General Manager and coordinating with the Regional Facilities Manager, this year-round, non-exempt role involves leading, training, and supporting the Facilities Team in all maintenance tasks.

Responsibilities

Respond quickly and effectively to changing property situations

Solve problems safely and efficiently

Set clear expectations for the team in all operational areas

Maintain professional communication with internal and external contacts

Address guest and team issues promptly

Interview candidates and collaborate with the GM on hiring decisions

Participate in team member performance reviews and corrective actions

Delegate and prioritize tasks for the facilities team alongside the General Manager

Operate the camp independently when GM or AGM are unavailable

Streamline processes for efficiency and effective resource use

Build and maintain relationships with local businesses and communities

Support growth and development of the team

Develop, evaluate, and report on NPS and eNPS action plans

Manage the Facilities budget, tracking purchases and expenses to meet financial goals

Oversee and perform routine and preventive maintenance for property infrastructure, tents, and equipment

Contribute to planning capital projects and purchases throughout the year

Lead cross-departmental collaboration to create a cohesive environment

Foster a guest-focused, positive work atmosphere

Ensure implementation, updates, and maintenance of camp SOPs and expectations

Collaborate with camp management and corporate team members

Assist with maintenance of staff housing as needed

Effectively prioritize and delegate tasks

Participate in both camp-level and company-wide meetings

Submit high-quality work on time

Support company sustainability initiatives

Perform other duties as assigned

Competencies

Effective Communication

Adaptability

Decision-Making

Initiative

Fostering Learning and Development

Inspiring Others

Planning and Organizing

Working Conditions

Ability to stand and move for extended periods

Ability to work outdoors in varying weather conditions, including extreme temperatures

Walking on uneven or slippery surfaces

Frequent bending, stooping, twisting, and reaching

Consistent grasping and manipulating of objects

Ability to lift up to 50 pounds independently

Capable of communicating with guests and team members and operating handheld and desktop devices

Preferred Qualifications

High School Diploma or GED

At least 2 years of maintenance technician experience, with 1 year in a supervisory role

Experience with infrastructure systems (plumbing, septic, gas, electrical, generators, landscaping, road and well maintenance)

Assist GM in building the annual maintenance department budget

Capable of fulfilling duties in the absence of GM and AGM

Strong customer service commitment

Goal-oriented, results-driven, with excellent interpersonal and communication skills

Friendly, enthusiastic, and positive demeanor

Demonstrates sound judgment, follows directions, and takes decisive action

Familiar with and able to train others on company policies, practices, and procedures

Strong organizational skills for multitasking

Ability to work independently and meet project deadlines

Proficiency in Microsoft Office Suite

Participation in ongoing educational and training opportunities

Note: This job description may not cover all assigned duties and responsibilities, and it may be updated at any time at the discretion of our Client.

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