Service Director

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Job description

Overview:
Founded in 1967, ImageFIRST is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients' linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry - 97% - ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Check out our company page:

Responsibilities & Qualifications:
We are hiring a SERVICE DIRECTOR to lead our healthcare laundry Service team in Los Angeles (Gardena,) CA.

The Service Director will manage 2 District Manager direct reports, and a total team of 22 Service Associates.

RESPONSIBILITIES:

Responsibilities include staffing and hiring, training and development, customer service management including problem resolution, and profitable growth within existing accounts.

MINIMUM QUALIFICATIONS:

Minimum of 2 years' advanced operational experience preferred (Route sales)

Bachelor's degree or equivalent managerial experience

Strong organizational and oral communications skills

Proficient with MS Office, general PC applications. Excel a plus

Excellent leadership, interpersonal, motivational, and customer service skills

Company Values & Benefits:
Our Values:

Be Respectful: Value all we come in contact with

Be Remarkable: Create a positive moment with every interaction

Be Safe: Keep ourselves and those around us safe

Be Honest: Be guided by truthfulness in all we do

Benefits:

Competitive pay

Medical, Dental, Vision

Pet, Legal, and Hospital Indemnity Insurance

401k (match)

Paid Time Off Package

Great company culture

Collaborative team environment

EOE / Drug-Free Workplace

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.

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