Client Services Representative

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Job description

PDS Tech Commercial, Inc. is seeking candidates for a Client Services Representative, fully remote.

Job Title: Client Services Representative
Job Type: Full time; Contract (12 months)
Location: Fully Remote
Schedule: Monday - Friday 8 AM - 5 PM PST
Pay Rate: $20.71-$24.62 per hour

Job Responsibilities
Provides Nationwide title, closing, settlement and appraisal solutions for mortgage lenders. Responsible for the assessment and valuation of properties based on Uniform Standard of Professional Appraisal Practice (USPAP) guidelines, federal and state appraisal laws.

Skills/Experience:

Duties

• Handles internal and external inquiries related to moderately complex processes and transactions.

• Monitors messages and questions received via centralized inbox, systematic work queues or phone, responds to moderately complex inquiries and escalates more complex.

• Coordinates the preparation, review and collection of all required documentation and required forms for recording of conveyance deeds.

• Coordinates signing appointments, closing package preparation and final title packages for clients.

• Acts as liaison between internal and external parties to ensure requests are effectively resolved.

• Enters detailed and accurate notes into appropriate systems and files documents according to standard procedures.

• Works with internal and external parties to effectively resolve issues.

• Follows up on any delays in inquiry answers and updates the status in the systems.

• Maintains a high level of customer service through proactive communication with internal and external customers and business partners. Updates management on trends, issues or problems that may impact the business or clients.

• Communicates any requirements to clients and exercises good judgment in the enforcement or exception to policies.

• Practices call ownership and accountability for incoming inquiries.

• Works at enhancing the quality of customer service for the benefit of the company and the customer.

• Performs other duties as assigned by management.

Required Skills:

• Requires working knowledge and established skills to perform day-to-day activities.

• Experience with Title & Escrow services and/or Mortgage Industry.

• Follows standard procedures and guidelines.

• Works under general supervision with limited ability to modify approach.

Pay Details: $20.71 to $24.62 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

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