Procedure Scheduler

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Job description

Procedure Scheduler

Elk Grove, CA 95758 - Onsite

Shift: Variable days, usually , 4-5 days/week

SUMMARY:

Able to check in patients for surgery; understanding of epic; process referrals; surgery scheduling (a plus); medical terminology (surgical terminology a plus); medical records management; HST reporting (Pree Ganey, end of month, etc.); schedule vendors to support surgical cases; works with monthly schedules for Anesthesiologists/CRNAs, Radiology Technicians, and outside vendors; create new epic charts

Regulates and maintains patient appointment schedules for Interventional Radiology, Cat Scan and Special Procedures

These Principal Accountabilities, Requirements and Qualifications are not exhaustive but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development)

JOB ACCOUNTABILITIES:

Operations:

Schedules patients for Interventional Radiology, Cat Scan and Special Procedure exams

Is knowledgeable about scan types, preparations, length of exams, schedule guidelines, i.e. which are monitored by a physician

Reads clinical information from the orders, schedules appropriately; requests assistance from IR Technologists, Nurses or Physicians regarding appropriate scheduling

Correlates scheduling of same day examinations with Radiologists and Nurses as to the time slot/preparation

Schedules patients with requests from Physicians

Schedules patients with faxed requests

Explains special procedures and preps to outpatients. Instructs patients on diets, medications and post procedure instructions

Arranges copies for patients needing films when being referred for outside treatment

Informs patients about lab information and follows up on lab results before examination date

Maintains the upkeep of the scheduling book and future booked exams. Maintains the follow up appointment patient log sheet

Acts as liaison between Medical Offices, Nurses, Radiologists and Physicians when booking any patients requiring admittance

Obtains from each patient appointment the following: Name, Medical Record Number, Date of Birth, and Daytime phone number, requesting Physician or Medical Facility. Obtains Medication Information, Height, Weight and previous Medical History

Screens patients thoroughly using the history/screening form. Alerts Radiologist of severe contrast allergies or other issues in medical history which may impact procedures prior to exam date to enable us to arrange pre-medication or labs

Acts as liaison when Follow up labs is required

Confirms appointments and preparations the day before with patient and Nurses

Reschedules waiting patients as necessary in emergencies

Creates color coded folders, labels folder with medical record labels, files folders. Supplies Nurse with appropriate patient information

Informs IR staff and Physicians of patient arrivals, cancellations and concerns

Expedites jacket and chart troubleshooting for add-on patients

Phones/Faxes/Supplies:

Answers phones courteously, handles appointment requests and scheduling questions from Physicians, Nurses, Clinical Staff and patients

Answers general questions from patients and staff

Checks fax machine daily for orders and patient information pertaining to schedule exam

Faxes appropriate paperwork as needed

Informs the ordering clerk when supplies are running low, folders, labels etc.

Inventories and orders all office supplies regularly as assigned or needed

Participates in continuous quality improvement activities

QUALIFICATIONS:

Education:

Equivalent experience will be accepted in lieu of the required degree or diploma

HS Diploma or equivalent education/experience

Typical Experience:

2 years of recent experience

Skills and Knowledge:

Organizational and multi-tasking skills

Intermediate computer skills to include keyboarding, mouse movement, data entry and scheduling programs

Verbal/written communication skills for frequent and challenging contact with physicians, employees, patients and patient families; requires patience and compassion

Ability to effectively organize and prioritize tasks in order to complete assignments within the time allotted and maintain standard workflow

Ability to work with others in a flexible and cooperative manner

Ability to maintain composure during challenging interpersonal interactions

Active listening skills; including interpersonal skills and telephone communication

Applies moderate mental application and concentration to handle multiple procedures and interruptions throughout the day

We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.

req(phone number removed)

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