Supervisor, Operations

---

Job description

Your Role

The Regulatory Appeals and Grievances team is responsible for compliant processing of appeals and grievances. The Operations, Supervisor will report to the Manager for Appeals and Grievances. In this role you will be responsible for supporting and maintaining the relationships between Blue Shield, and regulators including the Department of Managed Healthcare, Department of Insurance, and the Office of Personnel Management. You will be also responsible for the oversight of quality, production levels, strategic initiatives, employee development, preparation and management of budgets, goals, objectives, and results for various operational areas. We are looking for leaders that are energized by creative and critical thinking, building, and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Work

In this role, you will:

• Be responsible for routine operations, process transformation/efficiency and people management functions
• Foster a great place to work communicating clear roles and responsibilities and building successful working relationships across the organization
• Consult and make recommendations to management on operational issues
• Use concepts and abilities to manage processes and operations, including procedural changes, inventories, and workload management
• Apply policies and procedures within health care operations
• Stay up to date on legislation and regulations to ensure team compliance
• Interpret audit information requests, prepare narratives, conduct preliminary risk assessments, anticipate adverse findings to prepare for internal corrective action plans
• Make decisions on people and operational matters consistent with goals and objectives
• Provide coaching, performance management, skill development, and guidance on team members' Professional Development Plans
• Update policies and procedures for the Regulatory Team
• Build and maintaining the relationship with internal departments including the Law Department, Corporate Communications, Claims, Installation and Billing, Provider Services, Network Management, Government Affairs, the Quality Team.

Your Knowledge and Experience

• Requires a high school diploma or GED
• Requires a minimum of 5 years of prior relevant experience
• Requires a minimum of 2 years of experience operating in a lead role or equivalent leadership training or manager training
• Knowledge of Appeals and Grievances regulations preferred
• Experience working with appeals and grievances in healthcare preferred
• Ability to work collaboratively across diverse teams to improve processes and policies with a focus on the customer experience.

Pay Range:

The pay range for this role is: $ 66,600 to $ 98,900 for California.

Note:

Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.

<!– job description page –>