Solutions Specialist

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Job description

Innova Solutions is immediately hiring for a Solutions Specialist/ Debt collector

Position type: Contract

Duration: 6 Months

Location: Dublin, California

As a(n) Solutions Specialist/ Debt collector you will:

Role Description:

Job Title: Solutions Specialist/ Debt collector

Job Location: Dublin, California

Job Duration: 6 Months

Description:

In this role, candidates will need to be proficient in all Level I duties and highly proficient debt collector. The successful candidate will have the ability to handle multiple priorities in a fast-paced environment and possess excellent interpersonal skills.

Minimum Qualifications:

2 Year College Degree Preferred ? 2+ Years Consumer and Real Estate collection experience .Previous Customer Service Experience required ? Skip Tracing experience ? Proficient typist - 35 WPM ? Proficient in MS Office software

Essential Duties:

Proficient in all Level I duties, for details refer to Solutions Specialist I document ? Highly proficient debt collector, with an ability to use sound judgement to plan and accomplish goals in a consistent and compliant manner ? Assists members with their financial needs by identifying PCU products and services, or other debt counselling services as appropriate ? Collaborates with Patelco Financial Centers and Call Centers to effectively resolve member issues ? Responsible for the management and control of assigned manual and auto dialer queue(s) ? Recommends to management the disposition of delinquent loans for small claims court, repossession, credit revocation, field investigation, or legal action per established guidelines. ? Performs skip-tracing to locate skip members. Thorough understanding of policy & procedures related to area of responsibility ? Provides training to new team members. May assist with department reporting and projects as required ? Meets and occasionally exceeds goals. Works under general supervision with limited decision-making authority within established guidelines ? Support management decisions and implement directives as required ? Has authority to waive up to $150.00 of fees ? Other duties as assigned Functional Competencies ? Must be well organized, detail oriented, and have effective written and verbal communication skills. ? The ability to handle multiple priorities in a fast-paced environment ? Must be a team player who demonstrates flexibility in achieving the goals of the department

JOB DESCRIPTION:

• Competencies Managing Self - Personal Effectiveness & Expertise Demonstrates in-depth knowledge and expertise related to individual's role. Knows when and how to find and use sources to achieve optimal results. Develops and builds functional expertise. Understands and executes core activities of function. Takes ownership for competency development of team members. Demonstrates professionalism in all interactions. Work Ethics, Values & Integrity Demonstrates and supports the organization's ethics and values. Plays a key role in shaping organizational ethics and values by communicating and consistently exemplifying them. Demonstrates commitment to member, membership and organization.
• Acts as an organizational ambassador by professionally representing Patelco within and outside of the credit union. Working with Others - Communication Demonstrates ability to present with impact and communicate effectively. Listens to others, communicates articulately, and fosters open and honest communication. Is concise and persuasive orally and in writing. Listens to what is said and is appropriately sensitive to the reaction of others. Teamwork & Collaboration Effectively collaborates with others to achieve organizational goals. Works across departments to provide high quality member service and escalates issues to solve problems. Communicates accurate and timely information to key stakeholders, and models professionalism, openness and respect. Breaks down barriers (structural, functional, cultural) between teams, facilitating the sharing of expertise and resources. Works in the best interest of the credit union.
• Supporting the Business - Service Excellence Delivers exceptional service to team members and members. Models and acts with a sense of urgency and seizes opportunities to improve the overall experience for the membership. Empowers members and/or team members with the tools, products, and services they need to pursue opportunities and get them on the path to financial freedom. Advocates for others and aligns with the credit union philosophy. Problem Solving & Decision Making Identifies problems, involves others in seeking solutions to enhance operations, conducts appropriate analysis, and searches for best solutions. Responds quickly to new challenges.
• Acts with integrity in all decision making. Distinguishes relevant from irrelevant information and makes timely sound decisions. Aligns decisions with the member in mind to create value for the membership. Creativity & Innovation Creates opportunities for creative thinking and sharing of best practices among team members. Generates new ideas, solutions or approaches to ongoing challenges. Solves complex problems consistent with the things that are integral to member centricity. Evaluates and simplifies, where able, processes and workflows. Is always focusing on continuous improvement.

The ideal candidate will have: 2 Year College Degree Preferred 2+ Years Consumer and Real Estate collection experience .Previous Customer Service Experience required ? Skip Tracing experience ? Proficient typist - 35 WPM ? Proficient in MS Office software

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.

Thank you!

Wasim

HR Associate

(+1)




PAY RANGE AND BENEFITS:

Pay Range : Between $25 - $25 per hour

Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• One of Largest IT Consulting Staffing firms in the USA - Recognized as by Staffing Industry Analysts (SIA 2022)
• ClearlyRated Client Diamond Award Winner (2020)
• One of the Largest Certified MBE Companies in the NMSDC Network (2022)
• Advanced Tier Services partner with AWS and Gold with MS

Website:

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or
. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

American Cybersystems, Inc is acting as an Employment Agency in relation to this vacancy.

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