Applications Support Engineer

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Job description

About Patelco Credit Union:
Patelco Credit Union is a not-for-profit credit union with a purpose to build financial health and wellbeing for our members. Since 1936, Patelco has grown from $500 in assets to over $9 billion in assets and is the 7th largest credit union in California with branches throughout Northern California.

We are here for our members throughout all their stages of life. Meeting them with the products and services to help them plan purposefully for their futures and to secure our life-long partnership as their trusted financial advocate. As one team, we are all committed to delivering service, empowering financial literacy, creating products, and providing new technology for our members.

We believe that work should be rewarding, challenging, and enjoyable. We're dedicated to creating a positive and supportive culture where our team members can thrive. If you're looking to use your skills and knowledge to make a difference in our members' lives, Patelco could be the perfect fit for you.

Overview:
Patelco Credit Union, with assets now totaling more than $9.5 billion and 500,000 members nationwide, we are looking to fill the position of Applications Support Engineer. We are among the largest credit union in the nation today. As a not-for-profit, full service financial institution, what we earn, we return to our members in savings from lower loan rates, fewer fees, and personalized service that focus on transparency, simplicity, and trust.

As we are member-owned, our vision is to be our members' relevant, trusted and preeminent financial services provider. As such, we will return superior value to our member-owners.

The Application Support Engineer is responsible for providing technical support and assistance to users of our company's software applications. This role involves troubleshooting issues, identifying, fixing the issue and resolving problems, and ensuring the smooth operation of the applications.

Responsibilities:
Identify and diagnose technical issues related to the application, Research and implement solutions to resolve problems efficiently.

Review the application code, configuration and data to identify the problem that member or team members are facing; independently perform minor application fixes and/or recommend coding solutions.

Respond to user inquiries and requests for assistance, provide clear and concise explanations of technical concepts, Document and track user issues to ensure timely resolution.

Create and track incident reports, assign incidents to appropriate teams for resolution.

Create and maintain a comprehensive knowledge base of frequently asked questions and troubleshooting procedures. Ensure the knowledge base is up-to-date and easily accessible to users.

Monitor the performance of the applications and identify potential issues. Take proactive steps to optimize application performance.

Qualifications:
Working knowledge of technical strategies, business process design, application development and technical architecture

Ability to plan, organize, schedule, and manage work hours and small projects.

Strong problem solving and analytical abilities.

Possess good written and oral communication skills.

Possesses ability to collaborate effectively with a wide array of people on many different levels.

Minimum Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field.

5 years of experience in application support or development.

Strong technical skills, including knowledge in C#, .Net, MS-SQL, or Salesforce.

Excellent problem-solving and troubleshooting abilities.

Effective communication skills, both verbal and written.

Ability to work independently and as part of a team.

Customer service orientation.

Familiarity with tools

Incident Mangement : Jira, ServiceNow, APM: Data dog, App Dynamics, New relic

Physical Activities/Requirements

This position is based out of the Dublin HQ office

Role is eligible for hybrid work arrangements.

Target Base Pay:
$115,764

Compensation at Patelco:
Please note that the salary information is a general guideline only. Patelco Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

We Offer:
Physical Health:

Exceptional Medical, Dental, Vision, and Life Insurance benefits

Onsite fitness center at HQ and rewards for completing wellness related activities

Financial Health:

Competitive compensation packages with bonus opportunity

401(k) with 3% Safe Harbor and 5% employer match

Discounts on loan products

Tuition reimbursement

Emotional Health:

Employee Assistance Program (EAP)

PTO for part-time and full-time positions

Paid holidays

Personal Development:

On-the-job training and skills development

Internal transfer opportunities for career growth

Volunteer work

Flexible work arrangements available for specific positions

Patelco Credit Union is an Equal Opportunity Employer including individuals with disabilities and protected veterans

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