Domain Supervisor

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Job description

Legal Entity: American Honda Finance Corp.

Business Unit: American Honda Finance Corp

Division: Financial Services Division

Work Location: American Honda Finance Corp - Cypress, CA Office

Career Level: 4

Salary Range: $72,200.00 - $(phone number removed)

Job Purpose

Honda has a clear vision for the future in 2030, and it's a joyful one. We are looking for people with the individual skills, courage, persistence, and dreams that will help us reach our future-focused goals. We are seeking diversity of thought and experience to drive innovation and help us make fully informed decisions.

EX2 - WSC-Supervisor

As the WSC Supervisor, you provide supervision and leadership to a team of Customer Service associates who respond to requests from customers. You play a critical role in ensuring the smooth operation of the department, creating an environment where the team can provide the highest level of service, exceeding the customers' expectations.

Key Accountabilities

We are looking for qualified people with diverse backgrounds and experiences, open minds, and a disciplined work ethic. To bring the future to Honda as a Supervisor of Customer Service or Customer Accounts. Key accountabilities include but not limited to:

Supervising , training, and developing the Department team

Improving customer satisfaction by selecting, training, and coaching associates for the customer service function.

Perform quality monitoring and coach associates to promote usage of established call patterns.

Complete root cause analysis using key tools to understand causes of customer dissatisfaction and implement corrective plans.

Ensure compliance to Policies and Procedures and other regulatory requirements. Provide ongoing coaching to further develop associates.

Adheres to appropriate Compliance policies and procedures

Qualifications, Experience, and Skills

BA/BS degree required, experience within the consumer finance field preferred.

3-5 years in Customer Service or Customer Account and strong leadership skills required

Prior supervisory experience preferred

Call Center experience strongly preferred

Credit Buying experience preferred.

Able to review the situation and make timely decisions even when information is incomplete.

Proficient in MS Office (Word, Excel, PowerPoint)

Solid organization and planning skills

Must have excellent written and oral communication skills.

Must be able to organize and motivate employees to achieve common goals.

Bilingual skills in English and Spanish are a plus

Hybrid Work Schedule would require 60% in-office location.

Salary Grade Range

Grade Base Salary Range: $(phone number removed)

Pay will be based on several variables that include, but not limited to geographic location, work experience, education, etc.

Job Dimensions

15+ Direct Reports

15+ Indirect Reports

Working Conditions

Annual Bonus

Lease Car Program

Industry leading Benefit Plans (Medical, Dental, Vision, Rx)

Paid time off, including vacation, paid holidays, sick time, personal days

401K Plan with company match + additional contribution

Advancement opportunities

Career mobility

Education reimbursement for continued learning

Training and Development programs

Wellbeing program

Community service and engagement programs

Product programs

Free drinks onsite

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

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