Desktop Support Lead

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Job description

Desktop Support Lead
Los Angeles, CA 100% onsite
6+ month contract to hire
$40- $42 an hour while on contract- $80k- $90k salary upon conversion

Immediate hire, will be responsible for providing Tier II desktop support service, serving as an expert in troubleshooting complex issues, and providing technical development and guidance for the Desktop Support Team. Will also be responsible for assisting the Desktop Support Manager in the day-to-day operations of a Desktop Support Team, focusing on incident management, request fulfillment, hardware life cycle management, IT hardware/software inventory management and break/fix management. Ensuring an effective and efficient IT support level is provided within the desktop support environment for resolving IT-related issues or problems. This position will confirm all standard operation procedures for the Desktop Support Team are followed, and staff are receiving resolutions to their issues in a timely fashion.

Requirements:

• Knowledge of Mobile Device Management System.
• Knowledge of Active Directory Administration.
• Experience with Windows 10/11 Operating System advanced troubleshooting; proficient using Windows registry.
• Knowledge of Desktop/Laptop imaging.
• Must be able to provide proof of Covid Vaccination and boosters
• Bachelor's degree required in Computer Technology, Computer Science, or IT related field. MCSE, MCP, A+, Security+ or Network+ certification is a plus but not required.
• Minimum of 3 years of Tier II support experience in a networked environment is required.
• Must have a solid understanding of the hardware, software, and network infrastructure that they will be supporting. This includes knowledge of operating systems, hardware components, applications, and network protocols.
• Must have excellent technical knowledge of computer systems, software applications, and hardware peripherals. This includes troubleshooting, diagnosing, and resolving technical issues.
• Must be able to adapt to changing technologies and be willing to continuously learn and improve their skills to keep pace with the latest technology trends.
• Must possess excellent documentation skills, must be able to accurately record and track technical issues, resolutions, and any other pertinent information.
• Strong technical foundation, excellent problem-solving skills, and a customer-focused mindset.
• Experienced troubleshooter (hardware, software, and complex systems).
• Experience in desktop and notebook hardware, operating systems and desktop software.
• Experience with writing business requirements, process flows, functional and technical specifications, test scripts, and end user documentation.
• Strong knowledge of Windows Operating System, MacOS, iOS.
• Strong knowledge of Office 365, Teams, Zoom, VPN

Welcome to ConsultNet and the family of companies, Tekne, SaltClick, TechBridge, and OmniMedia. As a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services both onshore and nearshore.

Celebrating more than 25 years of partnership with a diverse client base, we've crafted rewarding opportunities for our consultants, fostering high-performing teams that deliver impactful results.

Over the last few years thousands of consultants have found their calling with us in roles that have made a meaningful impact on their lives, enhanced their career, challenged them, and propelled them towards achieving their personal and professional goals. At the ConsultNet family of companies, we believe effective communication is crucial in aligning the right job with your unique skills and professional aspirations. To us, it's all about the personal approach we take and the values we uphold.

Our comprehensive service offerings cover a wide range of technology positions across key markets nationwide. Client more at .

We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.

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