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Service Coordinator

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Grapevine MSP Technology Services

2024-11-07 13:39:01

Job location Bakersfield, California, United States

Job type: fulltime

Job industry: Administration

Job description

Grapevine MSP Technology Services is seeking a full-time Service Coordinator to join our team. The role involves providing exceptional customer service, enhancing customer satisfaction, and strengthening working relationships.

Responsibilities

Fast turnaround of customer requests

Contribute to a team environment by communicating effectively and coordinating with all to ensure maximum utilization.

Schedule internal and field technical resources within the dispatch ticketing system.

Handle and resolve customer concerns or issues promptly and accurately via email or phone, escalating to the Service Manager as needed.

Communication with customers as required. Keep customers informed of progress, notifying them of impending changes or outages.

Assist with escalating service requests not scheduled within agreed service level agreements.

Monitor technicians' schedules to ensure accurate and prompt arrival times.

Before missing appointment times, communicate with the technician and customer for alternative times.

Handle incoming phone calls related to sales opportunities, working with customers and sales representatives to handle pre- and post-sale activities.

Work with the procurement team to monitor product order shipments to ensure on-time delivery to customers.

Notify customers of shipping flow issues in advance.

Develop knowledge about each customer's business, requirements, and network.

Become familiar with training materials related to job tasks and requirements.

Maintain a competent understanding of our company's capabilities and goals.

Coordinate, analyze, and improve customer service functions to meet our and customers' goals.

Responsible for tracking, monitoring, utilizing, and providing reports as requested by management.

Requirements

Previous experience in Service Coordination/Dispatch, IT, or other related fields

Strong communication and interpersonal skills

Great attention to detail

Excellent organizational and coordination abilities

Self-Driven

Multitasking

Dependable

Office 365

Benefits

Competitive Pay

401K Plan with matching pay contributions

Grapevine MSP offers access to low-cost, high-quality healthcare options, "Health, Dental, and Vision."

Vacation time

Paid Sick Time

Performance Bonuses

Work Anniversary Recognition

Equipment and Tools Provided

Plenty of training courses are covered if you want to advance further; Grapevine MSP offers Growth and Development Plans with Industry-Specific Training.

Team Events

Social Events.

Inform a friend!

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