Support Specialist II - Older Adult Services

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Job description

The Support Specialist II - Older Adult Services coordinates and monitors the services and needs of each client, while serving as an advocate and liaison on behalf of their benefits.

ESSENTIAL RESPONSIBILITIES

• Assess client needs, create service plan goals and provide short-term, goal-oriented case management to assist client in meeting goals
• Facilitate group and individual services to meet the needs of clients
• Stay up to date on community resources to offer appropriate referrals to clients via telephonic service
• Coordinate services that enable older adults to maintain independence and dignity
• Document each interaction with client into electronic database
• Follow up on provided services to ensure quality, timeliness and meeting client needs
• Communicate with client and their family, as needed and report updates to Director - Older Adult & Community Services
• Coordinate activities and events as assigned
• Coordinate and engage in outreach activities in the community
• Performs other duties and responsibilities as assigned

WORK HOURS, SCHEDULE & FLEXIBILITY

This position primarily works weekdays, however there may be some evening or weekend events that will require your attendance in order to best support the clients and represent the Agency. Some flexibility in scheduling exists, as long as Agency needs are being adequately addressed.

COMMUNICTION AND INTERFACE

• Engage in respectful and ongoing communication and problem solving with others
• Act as a positive and professional ambassador for the Agency both internally and in the greater community
• Excellent written and oral communication skills

PROBLEM SOLVING AND JUDGEMENT

• Follow established procedures while being creative and taking initiative
• Take all practical steps to ensure a work environment that is safe, friendly, helpful and free from harassment or bullying
• Must be able to handle all facets of the business both standard and non-standard situations
• Must be able to work in a team approach and value collaborative partnerships with families and professionals equally
• Must be willing to accept feedback, and respond in professional manner

REQUIREMENTS

• Bachelor's degree in Human Services, Social Services, related field or equivalent preferred OR 3-5 years of case management experience
• Proficient/skilled in Microsoft Office applications
• Can perform the duties of the job in a stressful environment
• Knowledge of basic office equipment use including copy machine, scanner, computer, printer
• Strong written, verbal, presentation and communication skills
• Positive attitude, proactive mentality, responsive, and strong work ethic

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