Resident Services Manager

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Job description

NALS Apartment Homes believes that an apartment is not simply a place to live, but a place to call home. We embrace opportunities for personal and professional growth, and encourage our employees to share their unique skills, local knowledge, and professional expertise. Our team is the single most important ingredient to our success, and we seek to foster a work environment as welcoming as our apartment communities.

We are looking for an experienced Assistant Manager to help lead our team at RidgeGate Apartments located in Phoenix, Arizona.

Benefits and Perks

• Starting compensation: $22 - $23 an hour
• 30% rent discount
• 10+ days of paid time-off in your first year of employment
• Comprehensive benefits package including medical, dental, vision, life insurance and disability insurance
• 401(k) with generous employer match
• Employee assistance program
• Wellness programs
• Employee referral program
• Amazing opportunities for career progression
• Along with tons of other great benefits and amazing perks!

Your primary responsibility is to support and aid the Property Manager in the day-to-day operations of the apartment community by providing leadership, motivation, and consistent direction to the on-site staff. In addition:

• Coordinate the responsibilities and activities of the apartment community employees either under the supervision of, or in the absence of, the Property Manager.
• Assist in hiring, training, supervising, evaluating, and disciplining of leasing staff.
• Accurately prepare daily, weekly, and monthly financial and leasing reports in a timely manner. Responsible for collection, posting, and depositing of all rental payments according to company accounting policies and procedures.
• Assist in coordinating monthly newsletter and other marketing strategies.
• Maintain company vendor and payable files.
• Research and ensure follow up on outstanding invoices before posting payables. Obtain required paperwork on new vendors, including, but not limited to, W-9's and certificates of insurance.
• Maintain company customer service standards. Clearly and effectively assist current residents with concerns and needs, approve or reject resident applications based on established guidelines, ensure follow-up activity with new and existing residents in a professional manner in order to establish and maintain positive resident relations, and attend resident functions unless supervisor directs otherwise.
• Assist with leasing duties as needed.
• Tour community with prospective residents, lease apartments, and notify applicants on status of pending applications.
• Handle all aspects of past resident collections including but not limited to payment arrangements, mail out follow up letters, and forwarding all past due accounts to collections.
• Prepare SDR's on a weekly basis. Accurately determine charges to resident's accounts using the Property's Move-out Charges Summary. Notify residents in writing within local law timeframe of move-out for charges owed or deposit refund.
• Accurate and timely preparation of the following letters to residents according to the following schedule (dates and notices may vary depending on applicable state laws): (a) 6th - Initial Late Notice (b) 8th - Rent increase notice for resident's not yet renewed (c) 11th - Second late notices/notification of lien or lockout (d) 15th - 3-day notice to vacate, electric bills.
• Walk the property weekly.
• Maintain the appearance of the apartment community according to established standards on a daily basis. Inspect grounds, models, and leasing office for eye appeal and marketability. Notify residents in writing for lease violations in regard to barbecues, storage of non-approved items on balconies and patios, parking violations, noise violations, etc.
• Analyze and monitor the community market conditions in order to anticipate market changes or trends that could affect the profitability of the apartment community.
• Complete quality control as directed by supervisor.
• Perform additional duties as assigned.

• Minimum 1 year of experience in property management, preferably as an Assistant Manager.
• This position requires the ability to deal with residents, prospects, and vendors in a professional manner.
• Must possess demonstrable and verifiable skills associated with sales, clerical, supervisory, human relations, and bookkeeping.
• Should be competent with Microsoft Office and basic computer knowledge.
• Must possess good telephone/communication skills.
• Capable of walking up and down stairs to inspect and show apartments.
• Lifting up to 25 pounds. If more than 25 pounds are to be lifted, employee shall seek assistance from the maintenance department.
• Valid drivers' license along with current auto insurance may be required.

This career position is a great opportunity for someone who is seeking longevity and growth.

Check us out on facebook and Instagram .

Compensation details: 22-23 Hourly Wage

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